The woman who checked us in had an attitude and was not helpful. Once we got past her and got checked in, everything went well. Once her shift was over, the other people at the front desk were much nicer. The gym only has a few treadmills and an elliptical and no weights. It was better than nothing. The property is in a great location in the old part of the Zacatecas City. It's close enough to walk to everything, but just off the main street so it's quiet.

La habitación la mantuvieron limpia en nuestra estancia. Recepción: Apáticas. Recamaristas: Amables. Botones: Amables. Desayuno: Regular. Estacionamiento: Algo retirado del hotel. (Dos cuadras) Baño: Constante mal olor.

Me agradó, es una casona muy impresionante que adaptaron para ser hotel. Las habitaciones están bien, aunque el extractor del baño hace mucho ruido supongo yo que es porque ya tiene sus años, además de eso si vas por trabajo y requieres trabajar en tu habitación probablemente tengas problemas con la conexión de internet, en momentos funcionaba bien y en momentos iba muy lenta, fuera de eso, disfrutamos nuestra estancia

We had stayed there before and the service, room and breakfast were great. This time around

Habitación limpia personal amable

They walked me to my room assuring me it was ready. As soon as we walk in, you can tell it hasn't been cleaned at all. Manager apologized so many times. Said they'd have it cleaned right away. This was already 5pm. Waited 45 minutes to finally have the lady come to clean. Bed sheets were on the floor. Spilled coffee on window sills. Bathroom was not clean. I had high hopes for this place but they totally let me down. Management was nice but no customer service skills. They didn't come to check or give any updates on the cleaning person. They owned up to their mistake but made zero effort to make sure it was done quickly. They just sat in the reception without a care. As a business owner i am always looking on how i was treated. Management needs proper training.

Casona vieja adaptada agradable

Siempre buena atencion desde los botones valet parking

Personal muy amable y te hacen sentir muy bien recibidos, el mantenimiento general muy malo, se ve mal y sucio en pasillos y escaleras. La habitación limpia pero con el baño con malos olores y con falta de mantenimiento. Es una lástima es una construcción antigua que podría estar mejor

Excellent ubicación y servicio el personal muy amable desde la llegada hasta la salida

La habitación

Tranquilidad, limpieza y comodidad!

The room was

Como siempre excelente servicio de todo el personal.

Room was ok, the carpet in the room was smelly and water from the shower smells as well. Staff was friendly except for the front desk (not rude but not friendly neater), the menu in the restaurant is what would you expect for any hotel.

Muy acogedor el lugar, nos hemos hospedado varias veces y siempre muy agradable

Excelente

All good

Exelente

Sobre el personal solo tengo señalamiento con la señora rubia de recepción, mal encarada, enojada y con poca disposición a resolver dudas. Deberian considerar quitarla de ese puesto ya que deja mala impresión. De ahí en más, todo el hotel en instalaciones y personal excelente.