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I’m sick from mold-virus in my room for ONE MONTH. Very poor response to requests for towels, etc. Most employees are nice; however, one RYDE, DISRESPECTFUL DAY PERSON ON FRONT DESK! Moved to a different room with walk in shower. MANY HEALTH, PRIVACY, and MAINTENANCE ISSUES! Assistant manager made excuses, but not solutions to many serious problems!

The bed was so comfortable. The hotel was clean and quiet. The breakfast was very good

Your employees are incredibly kind hearted. A very pleasant check-in with Vivanka and helpful as well. They were always happily helping customers. Kindness and friendliness makes all the difference.

Overall OK, but room not cleaned properly, food left in the fridge from previous occupant, as well as hair in the bathroom

Vee Vee displayed wonderful customer service and should be an asset at this facility.

The property is nice. These properties have very consistent quality.

It was very clean and comfortable. I recommend to stay at this hotel.

🙂

The front desk staff are great! I had breakfast once, and it was excellent! Convenient location. HOWEVER, the room was filthy! I cleaned the appliances, counters, desk chair, light switches, handles, etc myself! I tried to clean the filthy floors. Requests for cleaning and service, replacement of a missing clothes closet curtain were ignored for MANY DAYS! I picked up my towels from the front desk FOUR TIMES! Inexcusable!

Floors are sticky, housekeeping doesn’t fully clean room. The front desk staff was rude and unprofessional with my boyfriend. Stayed here because it seemed like the best option in Katy near family but such a disappointment especially since it’s a Hilton hotel.

Always our choice when visiting family in the area. Out family loves this hotel. Great customer service, amenities, and price.

The property was clean, well lite, and the staff was very attentive.

We stay at this hotel when visiting family. It's a great hotel with friendly staff.

Nice property.Pleasant staff.

Very comfortable bed and generous breakfast.

Everyone was so nice and the hotel smelled so good

The property was good. I could say they didn’t really clean the rooms. Plates and cutlery have food residue, there was hair in the room from different people, dust and they room we were originally supposed to have was not ready do to them shampooing the carpets. We were told to come down the next day to change rooms and when we did the room was no longer available. No worry, the staff was great and accommodating. We received a mid week clean and it was just them fixing the bed and swiping the floor but no shower/sink cleaning. Just a wipe down. The breakfast was mid. Staff was amazing. Thank you

Friendly staff. Clean rooms great breakfast

The room was very welcoming, spacious, and clean. I highly recommend it and I will return.