Overall, the property was nice. The room, food, and staff were good. The Concierge services were poor. Books and an expensive event, then they changed the date to our last day there, and put us into a car that should have been headed to the salvage yard, not the national park. After a few minutes, we insisted that the driver return us to the hotel. After refusing to allow us to speak with management, we were given a partial refund. Disappointing is an understatement!