We arrived at 10:25 in the evening, only to find a hand-written sign at the front desk ... "Gone to the bathroom, back at 10:45 PM" .... RIDICULOUS. Saw a woman walk in around 10:45 (I knew she worked there, because we've stayed here before), she did not acknowledge us. Went into the back only to have another man come out to front desk, who looked like he just woke up and rudely help us. Felt like I was in a comedy skit, and we were exhausted! The floor in the lobby was filthy, had coffee all around. Also, the room ... DUSTY! cobwebs in every corner, dust on walls, and bathroom floor dirty. Will NOT stay here again, and don't recommend this place.

Excellent complimentary breakfast. Staff were very friendly and very accommodating.

The shower floor was extremely slippery, I almost went down. The soft water felt like slime, set too high maybe?

Very courteous staff!

Staff was nice. Room was clean. TV had lots of channels. Breakfast was good

We always stay at HI Express, wherever we go and we've never been disappointed!

Pool was closed for repairs.

Clean room, great staff, room was worn but clean and comfortable

The room was good sized and beds were comfy, but the pool wasn’t working, there wasn’t any ice in the whole building, and breakfast was empty just one hour after opening with little to bo refills for the hour and a half we were downstairs waiting. When we asked the front desk for ice (as the signs suggested we do) we were informed that they didn’t have any more ice at all. Overall it was a disappointing experience, considering we paid twice as much to stay there as we were going to pay to stay elsewhere. The only reasons we chose this hotel over cheaper options is because of the pool (which was not working and we had no advance notice of), and the breakfast (which wasn’t stocked and the pancake machine was broken). Add the lack of ice on top and I wish we would’ve stayed at a cheaper hotel.

The manager was very friendly and made us feel welcome. We appreciated the accommodating food staff to refill the omelet tray quickly, so we could have breakfast on the go. It was a clean room and well-kept hotel. The location was convenient as it was right off the highway. The pool was not available, so that is a consideration. However, it was great overall, and I would stay there again.

Over priced! Most hotels were booked due to an antique event. Price gouging! Stained carpet. Shower had mildew. Breakfast was mediocre at best.

We didn’t come and tried to cancel and they didn’t the Bishop had a emergency with his wife it’s truly a sad day in America we can’t make a better decision on a emergency situation

Good

Furniture in very bad shape , needs updated badly. Not clean.

Found clumps of hair and fake eyelashes on the floor around the bed, wasnt cleaned very well

The pool was not available. We chose this hotel so my kids could swim. The hotel manager said the pool has been out of order for Months. So it was false advertising.

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This property allegedly agreed to my confirmed stay on Expedia, I arrived and had no reservation on file in the middle of the night. The people at the front desk made minimal attempt to help fix the problem, deferring me to Expedia, who did nothing to fix or own the problem despite their blunders. Bottom line, I had no room despite booking months in advance, stressing me out over 600 miles from home. The area was sold out and I wound up at a Motel 6. Unfathomable horrible customer service for both Holoday Inn annd Expedie and unreliability. I would not recommend anyone stay here or be assured Expedia will have your room despite you confirming and paying them, you will be stressed and overwhelmed by the poor customer service. Vote with your money and go elsewhere.

Weeds everywhere