I booked with breakfast & dinner package for christmas. When I book this hotel, there was no notice about Gala dinner on that day. But when I check in, they said I did not include Gala dinner, and there was no normal dinner on that day. If I could not have dinner there, I would not stay this hotel because there were many hotel with better condition than this hotel with the same budget without dinner package.

Everything was spot on, with one exception - the WiFi is terrible - truly the worst I have experienced. Otherwise I would be more than happy to visit again

Lovely friendly staff. In a good location.

Very dirty room with stains on pillow cases. Jacuzzi not working, rude staff on reception

Ottima posizione camere spaziose struttura moderna

Wasn’t the cleanest conditioner or something all over shower screen off previous people marks all over floor nice staff

Nice hotel pool area is small but in February we had no issues getting sun lounger. Lifts work well and a few on them so not much waiting. We did not have a balcony it was just a long window but the addition of full blackout shutters was excellent. Breakfast was ok but next time would eat out for breakfast.

Close to everything we wanted, room clean

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Advert for the hotel is inaccurate. There is no bar or restuarant Hotel has no air con You have to rent the safe Shower gel and shampoo is govin in sachets (literally never seen this before) Also

Staff members are all amazing David always looks after us from check in to check out all the staff iare superb best hotel in Tenerife best night sleep in a hotel all the rooms are. Spotless we have stayed many many years and we will continue to stay hopefully for many more a big thank you to Elvis sophiea David c u soon

God beliggenhet, romslig og flott takterasse

Rooms very clean, staff very helpful, nice rooftop pool and sauna as well. Breakfast was average but plenty of places to go near to the hotel. Couldn't fault it overall.

Personale cortese camera poco pulita e cibo non buono

The room was spotless. Staff were polite, friendly at arrival and departure.

The staff, especially Carlos was amazing. He went up and beyond for customer care. He was very professional, friendly and made our stay very pleasant. Any questions or inquires, Carlos always was there for me and my husband to help. The hotel room was also very clean and always cleaned to high standard. The breakfast was good. Minus point for the hotel was that there was no balcony. And also if you went up to the roof terrace pool, there was no pool bar or restaurant to have a nice lunch or a pint.

No pool bar , no bar at hotel think they had a fridge with some drinks behind reception but pool was on 7th floor , no balcony in the room , not a normal hotel for a holiday , nothing like a 4star hotel, on plus side location was good.

Frühstück leider nur 1ne Käsesorte Abendessen sehr gut

We have stayed here twice now. Clean and reasonable.

Bed was clean and comfy and the room was quiet. Gedy on reception was very helpful and the general location was great for most areas. Small points to be rectified...not enough coffee, sugar, shower gel etc.in the room.