The external outfitting of the property was excellent. The apartment we had was outdated, lacked basic features, pod coffee machine, glassware, additional tea towels, no paper towel. There was only 2 chairs for the table. There was no sound system, the television was undersized. The bathroom was the standard of a Best Western, basic, step in shower over bath, no hand towel holder , not accessible for elderly or disabled. We used the indoor pool and it was great. We borrowed tennis rackets, were given 3 flat balls and the receptionist was unapologetic and made no attempt to rectify this. In fact it felt like a huge inconvenience. I’ve stayed at this property previously and the apartment fit out was great, modern facilities. Given the nightly rate the standard of room needs to be updated.

Everything was perfect! Great location, apartment and facilities. The manager Jo was so helpful. Thanks again for a great stay, can’t wait to come back 😊

We stayed in apartment 331; the units are tired and need a refurbishment, fittings are worn, chipped & stained. The chair cushions were hiding a lot of food crumbs, peanuts etc. balcony needed sweeping, bathroom needs an update. The unit was not up to a 4 star premiere standard as advertised, gardens are nice with 2 pools and location is good.

Awesome

Thank you

This property is in a very good location. The room was satisfactory except that it did not have a table and chairs. Essentially it was a bedroom with very limited space. But, everything else was excellent. Staff were excellent. They were very friendly and professional.

Customer service was really good. The staff were lovely and particular Ange who made our stay very pleasant. Thank you.

Staff extremely friendly and helpful.

it has a great location connecting to pier, fishing site, national park, nice cafe and bus stop. The village offers you a sunshine and leafy living environment. You will love to stay for a long weekend.

The property was in a great location. The main areas were locked when reception closed so there wasn’t very much communal space. If you are going to put people in a one bedroom no balcony room then at least have communal areas accessible.

Great location and facilities. The staff are exceptional, friendly and always helpful.

Great location, safe and quiet. Staff friendly and helpfull.

Charming, quiet, seaside and homely.

Very small room and was not cleaned at all during our stay. Looked under the bed and found rubbish left from previous guest....

Restaurant and bar closed till the end of the week. Despite big sign outside advertising dinner and happy hour. Very misleading. The gardens were well looked after. Pool area was great. Rooms tired. Aircon not able to be used at night as pump noisy. Dryer broken. Staff lovely

Great stay, easy checkin. Great apartment. Would loved to haver stayed longer.

Parking was undercover and secure. Hotel was across the road from the ocean and walking distance to a few cafes and portsea hotel.Hotel was clean and modern. King superior room was very small 12sqm. Most restaurants and shops were closed as we stayed on a Monday.

The hotel experience was amazing, greeted by very welcoming staff. The room was excellent and well presented. We will be back!!!!😊

Excellent location, heated pools for winter, friendly staff, great for families. What's not to like?

Had an amazing stay once again! Booked 2 bedroom family apartment. Very spacious, clean, modern and compfy furniture. Had everything we needed. Restaurant was also great too. Will be back again for sure. Great staff and customer service