I booked this reservation week’s ago, and called the hotel the day before to confirm the reservation, and to request a room on the top floor. (I find the top floor is always the quietest). The clerk on the phone confirmed the reservation and confirmed we would be on the top floor. When we arrived, we were told that since I had booked an “accessible” room, we would be on the first floor and could NOT be moved. I didn’t realize I had booked an accessible room and told her we did not need that type of room, AND that I had called the day before where the staff confirmed the top floor. She told me we had the only accessible room and it could not be changed since it had been booked through Expedia. I told her if they gave us another room, the room would then be available for someone who might actually need it! Still no bending on the room assignment. Very disappointing customer service. The determining habit seemed to be that we had booked on Expedia….. Thankfully the room ended up being fine and quiet, but we seemed we were penalized for booking through Expedia.