객실이 깨끗하고 음심도 맛있었네요

편리하고 친절하고 숙박에 충분이 좋았습니다.

상그릴라 호텔은 전반적으로 위생이나 청결상태가 아주 좋다. 직원들의 서비스도 좋고 친절하다. 그리고 조시도 좋은 편이며 운동을 좋아한다면 헬스클럽,수영장,사우나등의 시설이 잘 갖추어져 있어서 편안한 휴식을 취할수 있다. 근처에 호수를 감싸고 있는 성곽이 있어서 산책하고 사색하기에 좋은 장소이다. 여기에 묶는다면 적극 추천한다.

전체적으로 만족스러운 숙박이었고 조식도 매우 훌륭했습니다. 스태프들의 친절도도 매우 만족스러웠고, 호텔 시설도 좋았습니다. 다만 금연 숙박층에서 담배 냄새가 났던 점이 아쉬웠습니다.

Very clean and luxary hotel with reasonable price. Fast free WiFi also good for the business trip.

The hotel is very short distance from the subway station.

非常好的體驗，豪華閣的服務員們都熱心接待，還有廚房的隱藏版菜單

Cynthia Zheng was a lovely doorman. Club Lounge is amazing. Would stay at Shangri-La again.

5 day stay. Hotel was Great

Great place, close to a lake and temple. Was a great experience and I will enjoy Shangri-La properties.

ye s

Overall satisfactory.

好

Very nice place and Hotel, clean and with a freat city and Lake.view.

The facility needs more maintenance and updates. The ceiling of the big lobby seems to have water leak on the top and you can see the water signs left still there on the ceiling. The restaurant "江南灶“ uses really old chairs and some surfaces are quite worn out. Staff in general are courteous and helpful. There are exceptions though. Some staff in 江南灶 are quite callous in collecting payment. Their systems of payments were quite funny. As a resident of the hotel, I was asked to deposit 1000 yuan and I thought my credit card information would be good enough for meals, as normally happening with other five-star hotels I've been to. Not at 江南灶！At the second meal, the staff came straight to my face at collection and told me that my deposit of 1000 yuan won't cover it. I had to go back to my room and deposit another 3000 yuan to the front desk. At the third meal, it was more embarrassing that a different staff at collection did exactly the same thing. He came straight to my table and told me in front of my guest that I need more deposits. Maybe this restaurant is financially independent from the hotel and the staff was not properly trained. I complained to the manager that day. Lady Qian, the manager, was nice enough to apologize and showed up at my next dinner and served the first round of wine. I appreciated her attitude. Nonetheless, the collection experiences (twice) was quite unpleasant. Something that you would not expect at a five-star hotel.

Comfort hotel, bright room, the brekfast is poor.

酒店很好，酒店里面还有一个非常好的饭店都不错的

Perfect check in experiencs. Super helpful and we upgraded 2 rooms to executive suite so as to have connecting rooms as we have children travelling with us. Suite comes with free bfast, afternoon tea and dinner at the club house. Nice view at 40th floor club house Every staff was attention to details! Didnt manage to get the name of a staff serving bfast at 2nd floor. She saw us pouring milk to our coffee and immediately made a cup of hot milk for our coffee! Superb service from check in to bfast to dinner to even then cleaning ladies. Location is good too. Highly recommended hotel!

Das Hotel liegt in bester Lage zum See , der einen großen Freizeitwert hat. Fantastischer Ausblick. Es lohnt sich vor allem die Buchung eines Zimmers mit Zutritt zur Horizone Lounge

整體感覺良好，早餐小籠包最好吃 但是整體都有點舊，不過保養還好