I usually aim to leave balanced reviews, but our experience at this hotel was quite disappointing. We didn’t receive self check-in information until we contacted the property on the day of arrival, which caused unnecessary stress. Once there, the front door passcode didn’t work — not just for us, but for several other guests who were stuck outside in freezing weather during a Reykjavik snowstorm. It's advertised as self-check-in, but it should't be called "Self-Check-in" Hotel if the codes don’t function properly. The room we were initially assigned also had no working heating, which was hard to accept in such extreme weather. When I called the help desk, I was told to wait until the next day. After informing them that I was traveling with an elderly, we offered a different room. Unfortunately, the heating in the second room failed the next day, and the help desk was unhelpful. Lastly, the listing says there is free parking, which is true — but spaces are extremely limited, so don’t count on availability. Also, if you are not fluent in English, navigating issues here could be challenging and potentially frustrating, as communication might become an additional barrier. On a positive note, I do want to acknowledge that the customer service team, when reached, was generally helpful and supportive. I truly appreciate that, but I would prefer not to be in a situation where I need to contact the team in the first place.

Bathroom was too small. The tv turned on but I had no access to regular tv channels. The only option was to log onto youtube or the accuweather app. Shortly after arriving from a long day of travel, I got in bed to rest and was abruptly woken up by a test fire alarm. Customer service was prompt when I did reach out and they were very polite.

Clean and well designed. Great communication about check in and check out. Would stay again!

Clean, easy in and out. Bed was comfortable

Nice room

Quarto

herbergið fínt og hreint

I consider it only so so.the Juice was terrible, they should have scramble eggs, not only hard boil eggs.

Room was fine during my stay and location was convenient by the tour bus stops and local supermarkets.

Check all drawers when cleaning. Staff that responded to me agreed to do this going forward though

Todo funcionó perfecto. Tuvimos un pequeño inconveniente con el desayuno, ya que el restaurante no sabía, llamamos al número de atención al cliente del hotel y el 5 minutos estaba resuelvo. Creo que es un problema cuando uno hace la reserva con Expedía, ya que esto nos pasó otra vez más en otro hotel que también reservamos con expedía. En el lobby hay un teléfono para contactar al personal

Room was clean and warm, everything we needed was there. Thank you!

Clean room and smooth check-in process

Front facing room was better but nice bathroom and shower. A bit of a walk into the town centre. Freeparking nearbparki

The room was spotless and large. The tv screen was huge even though we never used it.

No probé el desayuno. Me costó trabajo estacionar el carro. No entendí las instrucciones del hotel de dónde se podía estacionar el automóvil

The room was comfortable and we had a very good price for hotel in central area.

Bra

Variety foods in breakfast , with easier car parking zone, silence and quite big room area

Perfeito