I arrived late at the hotel but the receptionist was waiting for me, which was very nice. However, in the middle of the shower water supply was cut. (??!!) I informed this to the receptionist and he told me to leave the tap open for 20minutes-so I did for 30minutes with shampoo and soap all over my body. No water came out. I went to the reception again and this time a Chinese lady who seemed frustrated spoke to me (on her own) in Chinese. And finally, the first receptionist came again to open the water tank's tap. I have never had this kind of experience before in my life. The receptionist was helpful and kind, tried his best to speak English, but really the overall management of the hotel needs serious attention.