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Good location close to town centre, friendly & helpful staff,

Great hotel, but wouldn’t book for a relaxing stay! The hotel itself is lovely and in a great, central location, but unfortunately our experience didn’t match the setting! The hotel has party nights with an DJ, which we hadn’t been made aware of. If we had known we would have booked a different hotel or at least been prepared. Music was very loud. When we spoke to staff about it, there was no real apology or understanding. One of them said, “What do you expect us to do?” and mentioned they try to put people on floors 1 or 2 when events are on—but we were on floor 3, which wasn’t very helpful! To top it off, we received a call in the middle of the night at 1:30 a.m. from head office asking if we were another guest. Our room phone showed 12 missed calls from them, which was really unsettling and disrupted our sleep. We also had issues trying to get a drink at the bar—on two occasions we waited for quite a while but were ignored, even though there were only a couple of other people there. No greeting or “be with you in a minute”. In the end, we left and went to a different bar. It’s a shame, because the hotel and location are great, but the lack of communication and poor customer service really affected our stay.

Amazing hotel. Great location, great service

Lovely hotel very pet friendly my dog loved his treats bed and bowl The staff were friendly and helpful The room was lovely and clean and a comfortable bed

Lovely hotel, great, friendly service. Upgraded to a suite on check-in which made the stay special. Breakfast good value for money and lovely options. Short walk to Harrogate shops and restaurants. Will stay again.

Allocated the incorrect room on check in. Room booked was described as city/park view. It was neither. Although the room itself was lovely, it looked directly onto a brick wall. Receptionist argued its what we booked, and that we could not get a refund. We were prepared to leave and go to an alternative hotel when they then offered to move us to a room with the view as we originaly booked. So description totally incorrect or booked into wrong room, still not clear which.

Perfect hotel for a weekend in Harrogate. Well placed for the centre with reasonably priced car park next door. Modern, comfortable room albeit a bit warm and the aircon a bit too noisy to leave on overnight but overall excellent.

We loved the location and the room. The restaurant was really great. The staff were all friendly. We had an issue with the shower not draining, so you could only take a few minutes of a shower before letting it drain to avoid it overflowing,

We have stayed here before it’s a small but lovely hotel, I would recommend it to friends and family. Nice firm beds which suit me well. The food is lovely in the bar/restaurant, the staff are lovely and attentive. Only problem was we were told when my husband phone in advance that all rooms have walk in showers but our room is shower over the bath which I am unable to use due to my disability that means I can only wash in the sink 😣

Really great hotel in a fab location! Staff were lovely, room was fantatstic! Only thing I would say was one of the panes of glass on the balcony door was smashed but it was safe and didn’t affect our stay!

Thoroughly enjoyed our stay in a first floor suite at West Park Hotel. Room was spacious with a comfortable bed and large seating area and a view over the park. We dined in two nights and the food was of a very good quality Staff are friendly and the service excellent. Breakfast is a bit hit and miss (very young waiting staff) but this did not detract from our overall experience. As regards the lack of parking it was easy to park outside between 6pm and 8am for free and we used the meter parking for up to three hours either side of this. There is also the NCP car park a minute or two around the corner £7.40 per 24 hours.

Beautiful hotel, gorgeous decor and lovely rooms with some lovely little added extras such as magazines by the bed. Really friendly helpful staff. Lovely Bar/restaurant area. Highly recommend and will be going back when next staying in Harrogate.

Just an amazing hotel!

Lovely comfy rooms and very good restaurant. There was a noisy disco below our room on the Saturday night so we could not sleep.

Beautiful Hotel, well kept with great customer service. Stayed on numerous occasions at the hotel & is maintained to the same high standard. Will return again

Delightful stay, dog made very welcome. Lovely room and bathroom, great location and friendly, helpful staff. No complaints!

The location was superb, facing onto the Strays we had a lovely breakfast watching the world go by. Staff very friendly and efficient. Room facilities very good.

Excellent hotel lovely room and a beautiful breakfast what more could you ask for

The staff were excellent, from receptionist to dining/bar staff. Our room was directly above back courtyard/bar area-on Sat afternoon loud music was playing until 9.30 pm-this was highly intrusive and annoying. We asked for a change of room but hotel was fully booked.