Le personnel est très gentils et agréables. En revanche, nous n'avons pas eu la chambre réservés. La réservation sur Hotels stipule une chambre de luxe et nous avons eu droit à une chambre confort, sombre et ne corresponds pas à celle que nous avons réservé. Problème signalé aux responsables mais aucune action ou solution n'a été proposée. Il semble que c'est un problème récurrent puisque d'autres clients avaient été confrontés au même problème. Dommage de nous gâcher partiellement nos vacances.

Amazing stay! Really fantastic spa, loved the Hammam baths. Overall really nice hotel, great breakfast, nice ambiance, clean and big room.

We spent 4 nights at this beautiful Riad. Very peaceful & in a great location at the top of the Medina which made exploring on foot very easy. A lovely breakfast each morning of breads and eggs up on the roof top. All the staff were friendly and so welcoming but I must call out Brahim, who gave us a very warm welcome, told us all there is to know on the local area and really looked after us during our stay & at breakfast. A wonderful stay. Thank you all. We can also ecommend the spa & the service provided by Maryam & Oumyma. We booked the duo couples hamman & massage and it was sheer bliss. Once I overcame my inhibitions of being half naked, with just the provided disposable knickers on, it was amazing. The hamman left our skin so soft and cleansed. The massage was so relaxing and included a facial. It was a wonderful treat after a couple of hectic days exploring the Medina. It ends with a delicious, refreshing mint tea. Thank you Maryam & Oumyma for making us feel so special & giving us renewed glowing skin! Such a wonderful Riad - we loved it.

Beautiful property and wonderful staff… the only downside is they do not serve alcohol- do I read on their Expedia page when I booked said that they did.

This riad is lovely, has mod cons and is situated in a lovely location, easy to get to all the souks and the taxi rank. However there are some areas for improvement bearing in mind that I have been to Marrakech twice before and stayed in local riads… on our arrival we were greeted warmly with refreshments but then were told that a staff member will be explaining the area on a map and this went on for quite some time which I felt was really unnecessary especially as we were not asked if we needed this information. We were quite tired, already had our days planned and booked museums and this was not needed. No other riad has subjected me to this and certainly not the way I would like to start the holiday. I had to ask twice to allow us to just get changed and start exploring the city. Their breakfasts were not substantial, especially as a vegetarian who does not eggs, they did not cater enough. I had asked for some yoghurt and they did not have any on any of the days. Again in contrast to other riads who have provided a far more substantial breakfast. They also had real problems with their card machine which I found quite stressful to be honest, and I wasn’t the only English person who experienced this. Again other riads I’ve stayed at did not have this problem. They are issues with their plumbing from scorching hot to very cold.

Quiet location but very close to restaurants and sights. Wonderfully friendly and happy staff. The riad was clean and luxurious. Highly recommended.

Such a beautiful riad! The comfort and hospitality is incredible! The staff, managers and owners went out of their way to make it a truly special stay! Loved the interior design and the fabulous roof top terrace!

Great riad, really friendly staff, very quiet, walking distance to sights, thanks for a great stay

Beautiful and well maintained property. It’s hidden but close to the Medina. Staff were the best, most courteous and accommodating. Redwrn is most helpful and friendly- the best host!

Es waren traumhafte paar Tage im Raffaele. Die Mitarbeiter haben sich rührend bemüht und waren sehr freundlich. Auch die Besitzer waren regelmäßig vor Ort und haben Tipps gegeben. Das Frühstück war gut. Ich kann das Riad jedem empfehlen.

Fabulous stay and wonderful staff all round.

Great location. Spacious, comfortable room. The staff just couldn’t do enough for us and were very helpful in warning us about the tourist pitfalls in the city.

My mother and I had the most wonderful stay at Riad Rafaele! The location is absolutely perfect, a bit hidden from the rustle and bustle of the medina but simultaneously situated within a short walking distance to most of the main attractions and popular restaurants. The neighborhood was also perfect for stumbling upon all sorts of souk gems. But by far the best part of staying here was the warm welcome and daily accommodations provided by the staff and hotel owners. My mother and I have never felt safer and more well taken care of at another hotel and for that we are very grateful. Thank you Riad Rafaele for a setting the sweetest tone for a trip of a lifetime!

Even the French can’t find anything to criticise about Riad Rafaele! A little oasis of peace in the middle of the busy Medina. The staff is amazing and always goes the extra mile to accommodate. The bedrooms are large, clean and welcoming and the massages very needed after a long day walking in the Souk. Definitely recommend this property.

Our stay in Riad Rafaele was amazing. The riad is very well located, literally some steps from the souk, but it remains calm, I had the impression to leave in the country side. The staff and owners are very friendly and helpful. We received a lot of helpful tips from everyone. We had the chance to book a massage, best decision ever, it was amazing. I loved the decoration of the riad, it is bright and full of light. A big thanks to Thomas, Valerie & the staff for their hospitality 😊

If you prefer inside Medina, this is nice place , staff friendly and very nice

Nice place, sketchy to get

Excelente lugar para conocer Marrakech. Muy bien atendidos, el lugar maravilloso. Muy recomendable

We had the most amazing stay at Riad Rafaele. From the welcome we received on arrival to the morning we left it was perfect. It is an oasis of tranquillity. Great location for walking to the souks and major attractions. The riad itself has been restored by the owners and is beautifully decorated. We stayed in one of the suites which was very spacious and clean. Valerie, the owner, was charming and very welcoming and helpful. She really cares that her guests have everything they need and have the best experience. The staff are brilliant, helpful and friendly, amazing customer service. Houssaine was fantastic and arranged a tuk tuk to take us to a dinner booking and back which was a great experience. Breakfast on the rooftop terrace was lovely and fresh. We loved staying here and it genuinely felt like we were staying with good friends. We will definitely stay again when we return to Marrakech. Merci Valerie, Houssaine, Ridouan and Ibrahim.

This place is a true oasis!!! The rooms and the entire riad are modern and bright. The breakfast is excellent for a balanced start to the day. Thomas and his team are indescribably lovely and read every wish from your eyes and do everything to ensure that you have the best time there. Due to my asthma, we were allowed to change rooms on request, as the first one had no proper way of ventilating at night. The only thing I could „criticize“ would be the dust on the lamps hanging 3 metres high 😜 Thank you again and hope do be with you again very soon 😊