room was nice very comfortable

We arrived around 10:00 p.m. and were surprised to find a soap dish in the bathroom but no hand soap. I went to the front desk and politely asked if we could please have a bar of soap. The employee told me that they “don’t give soap anymore.” When I questioned this, given that there was a soap dish in the room, her response was extremely rude, and she actually smirked while telling me that there would be no soap provided and that I could speak to the cleaning staff the next morning. I explained that we had an entire family who needed to wash up before bed and asked if she could please see if there was anything available. After several minutes of unnecessary back-and-forth, she eventually found a bar of soap in a closet behind the front desk. The room itself was tidy, but the hotel is clearly quite old and rundown. The faucets were coming away from the walls, and the carpet felt damp and dirty underfoot. The location is convenient, and the room was clean enough, but the condition of the property and, most importantly, the extremely poor customer service at the front desk made this a disappointing stay. A simple request for basic bathroom soap should never have turned into an argument with a guest.

Great stay! Very clean and nice staff. They upgraded us to a suite and it was just a surprise! Beautiful room and stay. Will come here again!

Well maintained property

Always a great place to stay. Hotel is in a good location with plenty of options nearby. Unfortunately at check in things got sidetracked. The room selected was not available and we ended up in a smaller room than what was advertised. The upgrade they proposed (which would have come with a $$ extra) had no stove top unlike what was shown, did not have the pull out sofa bed, This is not my first time being downgraded at this hotel, as the type of room they promised is not available because there is only 3 of them as I was told by staff. We stayed 4 nights and they told me that they could move us on second day but we would have to empty room by eleven and they "might" be able to do something on the next day. When you pay extra for a room and you have to move in order to get what was advertised it's a bit frustrating. Still a great place to stay but we will stay away as check-in is a disapointnent all the time. Interestingly our room had 2 fridges, small and large one, (#147) practical, but weird. Since this is a unit with separate bedroom and AC is located in bedroom the seating area is far from it and remained warmer and less comfortable.

The room had a damp smell and lots of humidity

Excellent stay. Short just quick overnight

Clean Rooms, AC was awesome, Staff was helpful. The Chophouse Restaurant which is attached is fantastic.

I Only stayed overnight but the Room was clean. One Small nitpick, The tub pool water while showering. I would book again as the price I got was reasonable.

Fantastic hotel. Great base for the first few days of our road trip around Eastern Canada. Very friendly staff, spotlessly clean rooms and a great swimming pool. Highly recommended!

Flew into Toronto for a 5 day stay at the Sandman Oakville. Positives - Staff was friendly and helpful - Two restaurants (Chop Steakhouse & Denny’s) - Quiet, despite beside the 403 Highway - Very cold A/C in room and fridge - Cineplex Movie there, Winners, grocery store, gas, and more food places all within a minute of hotel. - Cost effective, but you get to see why Negatives - Old hotel, front lobby is nice, but rest of the hotel has seen better days. The showers are a bit rundown (rain style shower, cracks in the walls - not a dive but old and not remodelled, the carpet is moist if the A/C is turned off (GTA is humid). fridge is cold but made many drinks in plastic bottles freeze and explode. - Final day we found two unused towels at the bottom of the sink cabinet and they had either blood or makeup on them. Told front desk, otherwise we didn’t ask for anything, and they just offered to tell hospitality. Not sure if this is something that necessitates a discount, but it was quite off putting and we have decided not to stay here again. - Was offered an upgrade by email for late check out ($42) at 2pm, but the friendly staff wasn’t aware and I had to ask about it and have it added it on at check-in. Day of checkout we were called by the front desk at 11:30am (regular checkout is 11am) asking when we were going to check out and I had to remind them I paid for late checkout. Felt we were getting pushed out the room or it was not on our account.

Nice hotel. Pool and hot tub need some love.

Fiquei hospedado por um período longo. Meu primeiro quarto teve um problema de infiltração de água, com queda de alguns pedaços do revestimento de gesso do teto, mas assim que possível me mudaram para outro quarto. A equipe da recepção e manutenção foram muito prestativos. A limpeza dos quartos foi meio deficiente. Os colchões já estavam desgastados e os travesseiros eram péssimos (eram aqueles de flocos de espuma).

The place was wonderful! Very happy with my stay

Good stay. Entryway is nice. Staff were great. Room met expectations.

Clean room

Great stay for a quick trip with convenience of nearby shopping, cinemas and restaurants. Would recommend.

nous avons bien profité de notre dernier séjour avec notre coupon de 15$ et de la zone piscine avec spa chaud à côté. les deux restaurants sont très bon et surtout le chop chop avec ses super bons cocktails et steaks

L'hotel est bien situé et offre l'option de deux restaurants dans le même établisement, le stationnement est assez grand et il nous a été possible de laisser notre véhicule et remorque le temps de notre road trip en moto :)

The front desk staff was so accommodating and helpful!!