Only saw one member of staff, Tod, who seemed to do everything and was super. Very expensive room, The Harbour Suite, lacked privacy with people walking right past our windows all the time. Also seemingly very heavy, noisy guests in room above clumping about. No guest slippers, no cupboard or wardrobe and no safe in room which I’d expect for the hefty price. Breakfast haphazard and meagre. Restaurant food even worse. Left my steak. Champagne with no bubbles. On the plus side the bed was comfy and it was clean.

Amazing. A beautiful double room. Best room in Tasmania. No expense spared. First class.

Place is great! Clean. Relaxing. Just undergoing renovation but when done, I’m sure it would be even better.

The room had zero privacy. The windows that were floor to ceiling surrounding the bed and bathtub were directly against a walkway that guests and restaurant patrons needed to walk along. There was no privacy film so we needed to have the curtains drawn at all times. There was also building work happening on the property (which wasn’t disclosed before arrival) and they were drilling/hammering at 7am. There was dirt on the walkways and no staff in the reception. The TV which was a feature in the listing (described as a movie theatre experience) only allowed a few channels which all had ads - we weren’t able to stream to it from our devices either. I called to ask for help and nobody came. There was no assigned parking so after a large group arrived, we were forced to park in what essentially was a swamp around the back of the building. A truly disappointing experience for what was supposed to be a romantic, private, birthday getaway. Oh and the robes supplied were very small.

There was no mention of this property being ‘under construction’ at time of booking. We arrived late at night, retrieved the key, with no instructions to the location of our room. Other guests pointed us in the correct direction to find our room. The gas fire was not lit, and we were unable to light it ourselves. We called for help, and were told that they could not help, but instead offered us a discount. Even at 50% off room price, it was overpriced for the state it was in. Drinking glasses in the bathroom were dirty, as was the kettle. There were used coffee pods inside the coffee machine. And the glass shelves were visibly dusty. We were woken in the morning by noisy construction.

Love this property, very welcoming staff and well looked after room. Fabulous views and very peaceful and quiet. Definitely only worth a night stay as there isn’t much around and very limited food options. The restaurant was lovely and service was great! The breakfast hamper was perfect!

At the time of our stay they were renovating the verandahs the staff contacted myself to arrange different rooms. we were moved from our original room n upgraded to 2 separate rooms which we didn't mind. The young fella at the office was absolutely amazing extremely knowledgeable of Tassie and very helpful! The restaurant was beautiful but we aren't big seafood fans. Just stop in for a few drinks :-) Highly recommend this place if your going on the train or ferry. Look forward to visiting again when the renos are complete to see the changes.

Great hotel

New property. Loved the room

Great location

The renovated rooms were outstanding.

The view is amazing, but the property is dated now. There are extensive room upgrades going on. Not great if you are staying there at the same time.

Excellent staff and spacious apartment

Lovely place coupled with awesome restaurant!

Excellent stay

Nice spot. Just out of the village, only a short 10-15 minute walk

A good facility.

Waterfront setting and beautiful decor, comfortable beds and excellent spa.

Great place to stay quiet convenient great room and great staff.

Shower floors need sorting out as they tend to flood the floor, otherwise great novel site.