The staff at reception were friendly and helpful. Check in was quick and easy. We had a 3rd floor room which overlooked the canal. It was very nice, with comfy beds and some original, industrial features. The only negative was the bathroom. It had a bath, which we never use, and a shower over it. The water pressure was poor, the shower kept running cold. The bathroom definitely needed an upgrade, a walk in shower would have really made a difference. The spa area was nice, the pool was a good temperature. We had a drink in the bar area which was pleasant to sit in and the menu looked varied, although we didn’t eat there. The hotel was close to the city centre which was within walking distance. We really enjoyed our stay here and would definitely book again. We did ask on leaving if they had rooms with walk in showers which they did so we would make sure we booked one of those.

Ideally placed close to the City centre. Excellent value for money.

Good night stay. Comfy room. Breakfast could have had a couple of more different options.

Lovely clean hotel staff were friendly spa had all the amenities you needed , location is great for the city centre .

City centre was only a short walk away.

Lovely Place, Does get a little warm in the morning, but was perfect for us wanting a who wanted a shopping trip weekend away

Alongside the canal in Chester, with the gym opposite. Well situated for a walk into the historic centre of the city. Good parking available opposite and excellent dining!

Shops nearby, good access to city. Did not use spa.

Spacious rooms with terrace, right on the canal , breakfast was lovely , we also had steak in the Evening was delicious,very easy access to the town , and if you wanted a taxi you just pressed the button and it was outside in 5 min

friendly staff clean rooms

Lovely clean hotel

Lovely room shame the meat was tough at the evening meal

Room....window lock was faulty, marks on the table, lamps offered usb connection but didnt work, wifi was terrible.felt like we was in a completely different hotel right at the end of a corridor next to the road. Room was to warm even though there wasnt any radiator on but couldn't open the window due to traffic noise. Staff....breakfast needs improving, coffee was cold, the lady that brought it over spilt the milk, didnt apologised or wipe it up, a coffee machine would be better in my opinion, asked for another coffee and had to wait 10 minutes and had to ask where it was. Toast was made for you but because it was just there it was cold and hard, Never used the amenities only there for two nights. Wouldn't stay again

Nice clean room, quiet hotel, friendly staff. Breakfast was a nice inclusion and they were able to cater for gluten free toast ect with no trouble. Good location and great secure, easy to use parking.

Beliggenhed - rent

Great location lovely hotel nice and clean great breakfast good internet would definitely stay there again

The staff were very pleasant and efficient. A problem with the shower (too hot) was sorted in minutes,

Room basic but very clean and tidy .Great location . Staff friendly Car park charges a bit high .

As always hotel was excellent room was clean and we were upgraded as we have stayed there many times. We had a bar meal which was excellent as we didn’t fancy anything on the main dining room menu. All in all a very good stay

The room was adequate for our 3 day stay.The room was very clean but bathroom was a bit small