The staff were very friendly, welcoming and efficient. The food was very good. The hotel is very comfortable, well furnished and very quiet being a little remote. No outside noise and very little noise inside the hotel even with coach parties staying over. Looking forward to my next visit.

Nice and quiet! Sheep near the road.

Brilliant stay, staff and management extremely friendly, breakfast and evening meals plentiful and location ideal.

Excellent service and accommodation every one was very helpful and friendly

Magnificent building retaining its original decor. Staff were friendly, food good, quiet setting with good access to main roads.

Wow. Amazing to find a Hotel like that in the middle of nowhere. While the decor is dated, the staff and food were great. We didn’t see any squirrels- which was a bit disappointing. Great walks around the area.

It's in a remote location which is nice if you want to get away from it all. Good value. The sat navigation took us down a very potholed road but the road on the other side was in better condition so just something to be aware of. Characterful hotel, particularly the foyer. The breakfast was ok, very filling. Service was a bit chaotic with no plates when we arrived so had to wait. Rooms were nice and clean. Staff were welcoming. The games room has seen better days.

Quiet room on first floor. Friendly staff. Very clean but a bit dated (added to its charm). Adequate breakfast - cereals, fruit, toast, bacon, eggs etc, fruit juice. Very isolated from anything else so ate evening meal in restaurant. Nothing special but filling.

Really basic foods, no table service, no pride, just basic like a work canteen

Shap Wells was an unexpected gem! The hotel was wonderfully decorated with stained glass and an “old world” feel. The room and hotel was clean and the food was excellent! The staff was very friendly and helpful. Parking space was generous and we certainly felt safe! Beautiful place to stay with an interesting history!

One of the increasingly rare number of hotels that retain some character of a bygone age of hospitality. An original Victorian spa hotel used by royalty and the aristocracy of the period it has a lot of old charm about it. I tried a couple of the more expensive rooms (though the rates are very reasonable) and they were very comfortable, extremely quiet and nicely warm in the cold weather. I only had breakfast, and it was the typical fare and well prepared. An impressive Art Deco dining room! The staff were extremely pleasant, helpful and efficient. The hotel is renowned for its isolated location in the Shap Fells, but, in reality, it is only a stone's throw from the main M6 motorway and the old A6 road. Well worth a visit to recall the style of hotels as they used to be but not lacking modern comforts. Also "hats off" to the owners for looking after a colony of red squirrels which only exist, as far as England is concerned, in the Northern counties due to the dedicated work of volunteers controlling the invasive grey squirrel.

Wonderful stay hotel full of character with lots of little hidden areas to just sit and chill. Very remote but if looking for a relaxing time ideal place. Also had red squirrel sanctuary on site.

A quaint hotel in the middle of nowhere. Good room, friendly staff and a reasonable breakfast. Dinner was excellent.

It was clean .. hotel was very nice

Good basic cooked and continental breakfast selection

What a lovely hotel. So much original character. Really enjoyed it here. The location was beautiful especially with all the greenery around. Breakfast was lovely, a buffet with plenty to choose from. The best thing about the hotel besides the character was the staff, the Owner/manager was very friendly, welcoming and seems very proud of the hotel. Overall it was definitely a place I would recommend others to visit. The only request I would make is that when you book a room, ask for one in the main building if you can 🙂

Good service

Great service and lovely evening meal in a historic hotel that should really be a 4 star.

Arrived after 10pm and found an envelope on the reception with my name and room 35 written on it. (Not quite the 24hr desk) Went to room 35 and tried the key - to spot the tag said room 36. Tried that and access... Just glad no-one was in room 35, that would have been very awkward. The room felt dated, and quite cold. I like a cold bedroom, so didnt think this would be an issue - how wrong could I be. Woke up a few times shivering. Didnt really want to get up next morning due to the cold! Went to breakfast, really short staffed. After 10 minutes, I had 3 slices of toast and no-one had even noticed I was sat there. The other 2 tables that were occupied sent their food back as it was cold. I went to the main desk and found the manager. He came and proceeded to deal with other tables! When he took my order, it was either cold, cremated or both. Oh, and missing the fried bread. Apparently the evening meals are lovely - but I wont be rushing back to find out. On a plus, the rooms were quiet, erm - thats about the most positive I can find. I guess it makes you realise how good other places can be.

Friendly staff