Friendly staff on arrival & during the stay only stayed one night. Bedroom was clean & well maintained with everything you could need . Breakfast was great again a good selection of good quality food. Would defiantly stay again & recommend

The food was average. Fine just not that tasty. The room smelled sweaty and we couldn’t open the window because then we got the smell of chip oil coming through the extractor fan. Whole accommodation area needs airing.

I loved this old hotel for is quirky charm and character. Wasn't so keen on the six spiders living in the corners of our bedroom! There was no phone in the room, as advertised in the welcome page, so we had to go down to ask for things but the staff were so friendly and helpful. Would def stay again. Lovely and quiet and very spacious room with a great view. Would def benefit from a fan as it was roasting in our room. Breakfast was lovely and the whole stay was very good value for money.

Great value for money Excellent location for the south lakes and close to the motorway, however, very quiet Lots of history in the hotel Very friendly staff and clean rooms

Overall a good experience. Hotel is old but very well maintained. No halal food option and no separate utensils for halal or vegetarians.

Great stay in this beautiful hotel, stunning grounds and super friendly helpful staff, thank you

We stayed at Shap Wells for 1 night to meet up with Friends. We had a problem with our room, Staff were excellent, swapped rooms 👍 We had an Evening Meal, 3 courses, which was lovely and Breakfast was delicious. The Hotel is quite remote, nothing around for miles, but we had our car to travel out.

Great staff. Lovely a quiet but not a red squirrel in sight. Really clean and a good breakfast apart from the toaster that takes forever and then longer still

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A grand old hotel with interesting history and beautiful walks close by

Excellent restaurant, quick service by friendly, helpful staff and super food. Two problems that occurred - firstly, it was a warm, muggy day and night and there were no fans available in any of the rooms. Thankfully, I was travelling by car and had a rotary fan in my boot 'just in case' so I was okay, but most of the guests had a dreadful night as there was no air movement even if you could open the windows (they barely opened). The second problem was finding the hotel as my Sat Nav sent me completely the wrong way down a rough track. When I turned around and found my way to the A6 and Shap I, apparently, shouldn't have turned towards Shap at all - and then, when I did go the correct way the signage off the A6 to the hotel was appalling, totally unreadable when you're driving and concentrating on the road and traffic, and it's not helped as the entrance to the hotel drive looks like farm buildings which convinces you it's not the hotel at all.

We have been several times over the years. The rooms are clean and comfortable. The food is ok. The setting is lovely and quite.

Had a lovely welcoming stay loved the character and history of the hotel, food was excellent, very peaceful quiet setting for relaxing has a stream in the woods were you can feed the red squirrels and birds, would definitely stay there again 😊

Great Hotel a bit off the beat on track but well worth the effort to find. We would return on another trip.

my first nite of an extensive trip through UK .. and it will be hard to find another property that is as good as this.. dont get me wrong it likely wont suit everyone .. it was built in 1833 and is just wonderful - so full of character - but what makes it memorable is the staff ..couldnt do enough to make you feel welcome and meals (dinner and Breakfast) were both fabulous .. i would be back here in a heartbeat if circumstances allow .. love love loved it

A grand hotel in the countryside, it's a shame the state it's in now. The carpet is worn out in place's, the game's room is a complete mess and the hotel smells damp & musty. The dining room is grand and well maintained, the food is pretty good. The staff are friendly and helpful.

We were having a heat wave and there were a lot of problems that were beyond the control of the staff. It would be totally unfair to be hypocritical. The staff were amazing. Pakistani/Indian cuisine would be good to go with the existing English menu. The main thing is that we would return to what is a purpose built hotel with unique history and features; needs some TLC. The location is ideal for exploration, Lowther Castle is exceptional - totally recommend along with Lake Ullswater. We were there for two nights en route to Scotland.

Sadly this hotel has seen better days and

Changed rooms due to excessive noise of the outside air-conditioning only to get a room which took your breathe away by the heat of the hot water pipe running through the room. Baring in mind it was still very hot outside. It's the first time we've slept in a room which was on par with a sauna. Not at all pleasant or comfortable. Told by reception they couldn't put the water pipe off as it supplied hot water for the other rooms. Very disappointed the room we had. All other parts of the hotel were almost irrelevant. Reluctance to return to room after breakfast.

Amazing value for money. Well run, characterful hotel with lovely staff. A great stepping stone for the Lakes.