위치가 좋아요. 역이랑도 가깝고 주변에 식당이나 술집이 많아서 늦게까지 다녀도 밝았어요. 다만 건물 자체가 약간 계단이나 언덕 쪽이라 그게 힘들었네요ㅠ옆에 머큐어는 아니던데. 직원분들 진짜 친절해요. 제가 와인 마시려고 밤 늦게 와인오프너 빌려달라 했는데 그 밤에 쉬고있던 직원분이 와서 직접 따주셨어요. 손 다치셨을거 같은데 고마워요ㅠㅠ 객실은 1층이어도 약간 언덕에 있어 밖에 잘 보이긴 해요. 전망은 기대하시지 말구요. 어메니티는 다 있었는데 칫솔치약은 없었던거 같네여.

깨끗하고 조식이 괜찮았어요^^

편아한 침실 제공

위치가 훌륭하고 호텔이 깔끔해서 좋았습니다.

nice and good location

제일 마음에 든게 공항버스정류장,지하철역 비엔나중심지에서 전부5분거리로 굉장히 편해요.시설도 괜찬고요.다음에도 저는 이곳에서 머물고 쉽네요~

Location was good. Cleanliness needed improvement. I had to change rooms because the rug smelled like urine and it ruined my boots. Hospitality was adequate, not overly warm. Hotel decor is dated and is in need of a refresh.

Très belle chambre personnel très sympathique

Gyenge menu

I enjoyed my stay at Mercure Vienna First. The staff (Lila) was very pleasant and always ready to assist me. The room was very clean, in order, comfortable, and quiet. In short, a place I highly recommend!

Very clean hotel with exceptional friendly and kind staff.

Good location. Friendly staff. Clean and newly refurbished. Would have preferred to have had 2 single beds as an option but knew from booking this wasn’t available. Reception smelt amazing!

Hotel, front (reception), and restaurant staff were fun. Issues hotel only is a relatively small hotel so it seemed understaffed. I sent an email via the Expedia app and never received a response. Tried regular customer email and got a nonsensical email, it’s possible that the staff member who responded didn’t understand because English is not her first language. The biggest issue is I placed a sign on my hotel room door for no housekeeping services but I could tell some entered my room without my permission (or to a certain extent). The room was partially cleaned like trash roomed and now towels are hanging on the wall. Bed wasn’t made and no new toilet paper rolls. If the staff member was not going to follow directions to not clean then I expect them not to enter my room. If staff member is going to enter then cleaning correctly is expected. I don’t know if this is a cultural issue but I never had this type of experience in all my travels.

Room was very warm at night and bed very hard

Room was great and the staff were super helpful

Recebemos um upgrade em nossa primeira estadia e ficamos em um quarto fantástico no último andar. Recepção educada e atendimento com zero atrito. Além disso, a localização é excelente e próxima aos principais pontos turísticos da região. Sera nosso hotel de referências quando formos novamente à Viena.

Personale molto cortese. Posizione ottima.

スタッフが親切

Very helpful and friendly staff definitely made my stay much enjoyable!

Ótimo