Patricia and her staff did their best but this much better for those fluent in French or Arabic. Location not for timid, or single / unaccompanied women plus almost impossible for any cab driver to find, in spite of extensive Google directions, photos, etc. 1st room (35) not one we booked (with patio) but well equipped; moved us when free to #41 only to realize when settled NO microwave or knives and oven didn't work - point of an apartment to be able to cook. Housekeeping staff friendly and charming... Everyone tried... Just extremely frustrating on many levels.