I was very pleased with the apartment. It was quite clean, exactly as the pictures, and well-secured. The staff were nice, though you should ask for clean-up beforehands. Location wise, it is not bad. Only a few blocks from the free tram zone, which is right in front of Queen Victoria Market. However, those few blocks may seem like a long road ahead of you when you have heavy bags especially on a hot sunny day.

I booked this room for my mother and sister who were visiting a sick child at the Royal Children’s Hospital. When I checked in I had the overall impression of ‘dirty’. The common corridor was not vacuumed. There were crumbs on the dining room table, sofa pillows felt greasy, balcony was dusty and unusable and the air did not smell fresh. After two hours I checked out. I couldn’t put my relatives in this room. I obtained a nice modern, clean room at the Larwill Studio, adjacent to the hospital, for $35 extra. Definitely learned my lesson for next time.

Mean - amenities were cheap and old. Nothing spent on it in a while. Unit sleeps four but only two mugs, and towel rail barely held two towels if that. pretty dirty - while the kitchen, bathroom and bedding were clean, the rest of our apartment was dirty. Hand marks on the glass, hard floors dirty, skirting boards covered in dust, corridors hadn't been cleaned in many weeks. Walls in entry way were covered in scuffs marks up and down. Visiting the hospital for a scan, we asked if we could leave our car in the car park till ten thirty. Yes, they said, check your keys out and come back and we'll let you get your car out. Arriving back at ten thirty to leave, no one in the office, none of the phone numbers got answered, we were left waiting for someone to turn up but no one did. Finally a resident of the building opened up the garage door for us to get our car out. Understandably reluctant. There were notices telling the guests what they were not allowed to do. Whole place was dirty, shabby, mean and neglected. Thought the staff were okay until they let us down. There is no one in the office during the day and no way of getting in touch. Won't be going back there - rather sleep in the park...

The rooms were clean and spacious. Well equipped in the kitchen.

Room okay staff good

キッチンの設備は充実していた。但し､周辺にはレストラン､スーパーがなく、不便だった。

Room was not Real clean but it was the balcony that was very dirty thick cobwebs I don't think it has been cleaned for a very long time

Apartment was not clean with dust on bedside tables, dirty marks on bathroom wall and the kitchen bin, and also dirty water marks on the sofa. Waited at reception until 9.15am (should’ve been open at 9am) to complete registration the morning after arrival, delaying our early start. The location was good for where we needed to be but would not stay again.

Your front receptionist was a disgrace and disrespectful person. After receiving confirmation of booking and lining up to check in, a gentleman in front of us was complaining that his booking wasn't in the system. The front desk said "its ok sir, I will cancel someone elses booking to get you in" needless to say that was us whilst waiting in line. When trying to check in, he said sorry but we don't have any rooms left and lied to our face when he was telling us! we called him on his lie and he went all red in the face, had no empathy or sympathy and just said "We have the right to reject/cancel any booking for any reason we deem necessary" What a disgrace

Very clean. The parking entrance & exit are very tight.

Great staff. Clean. Comfortable. Perfect location for hospitals

The receptionist friedlybut could not answer our quetions. Amenities old, dated & even not working. Need a walk in shower. Appreciated the upgrade but the room needed repairing of electricals. Otherwise large &vairy.

Friendly staff and clean facilities

The room was just what we required. Within walking distance to RMH. Very clean and comfortable.

The apartment was clean with cafes, teams etc nearby. Great location

The hall way in front of my door was dirty the entire time I was there. There cleaning staff, a couple were helpful but their lack of English was a barrier explaining things to them, The one clean who spoke English refuse my request for fresh towels and vacuuming the hallway in front of my door.

Bed was terribly uncomfortable, couldn't sleep more than 3/4 hours. Reserved a queen months in advanced and was given 2 single beds pushed together. Location was the only positive.

Nice place, would stay again.

Quiet, Comfortable, and near Hospitals. Staff amazing. Perfect for hospital or work trip. Parking exit is very tight.

Didnt even make it into the door! The reception was unmandated and when i tried to call ahead, the line was "busy" or i was unable to call through.. When i arrived two dogs entered the building, this place said that they catered for pets/service animals, then when upon arrival was told i couldnt enter because of my support dog.