I have to say that the staff were excellent but they could only do so much with a hotel that urgently requires a facelift. Our first room was not to standard, worn and damaged flooring, skirting dirty, privacy curtain in bathroom was dirty and moldy. We were given another room but there were some faults with that too - bed frame was damaged and again the flooring was worn and had seen better days. Breakfast was as expected and good quality. We are world travellers and have stayed in may hotels. We stayed at the Raddison further down the road and had we known we would have stayed there again.