Mountains of stairs from car park to room not good for elderly or those with heavy cases.Spar supposed open at 9am 9.05 no staff were available to allow entry.Food was good although extensive menu of past replacement with quick junk food Expected refurbishment for next two years,

I’ve just returned from a night at the hotel. I stayed in a junior suite. I had to speak to the cleaner to give us some toiletries, as he’d forgotten to put them in. The room wasn’t the cleanest either. Very dirty windows amongst other things. The room was spacious. However, the bathroom was very small and dated. I had a horrid sleep. Despite the bed being a cracking size. The mattress was awful. I woke up in the morning with a really sore back. The mattress was ultra soft and overused. I pretty much slept in a ‘V’ position all night Despite the lovely view, you couldn’t see it from the sofa in the room. Even though the sofa was in front of the window. The poor design meant you looked at a thick wooden balcony post. The spa was visually nice. The hot tub was more like a luke warm tub. The pool was freezing. Breakfast was soso. I would describe the English break ingredients as cheap and the continental breakfast as limited and cheap. I wouldn’t stay again or recommend this hotel.

Lovely staff and

Definitely dangerous for anyone with poor mobility or elderly - over 60 steps from first floor bedroom to pool and spa ! Wife tripped going down garden to lake as railings removed at moment - should be completely boarded off until construction finished . Poor contractors tipping waste into woods opposite front door across road .

This was a complete let down. The bathroom had no fan so the condensation was running down walls and pooling on floor. The WiFi just did not work entire stay. The renovations are intense but the thing that tipped over edge was lack of parking and no pre warning of this. Ended up nearly getting wiped on busy road whilst trying to establish with hotel where to go (there is a paid for car park further down road, which they will refund). We were there to celebrate our honeymoon and my husbands birthday and I was in less than a celebratory mood by end of short break. Have stayed at other hotels in area which are far less stressful and chaotic

We enjoyed our one night stay for my husbands birthday. We had a really enjoyable time in the spa and my husband would fully recommend the hot stone back massage by Meg. Our evening meals were beautiful and we enjoyed breakfast too. Bar staff, spa staff and reception staff were lovely and friendly and helpful. If we were to stay again though we would choose a different room. Thank you! Xxxxx ❤️

Really lovely hotel! We stayed for two nights over the Easter weekend and enjoyed the delicious cocktails and dinners, delightful spa facilities and comfortable room with a huge bed and stunning lake views. The hotel exterior was being refurbished when we were there & we are looking forward to visiting the new spa when it is up and running. Special thanks to the bar staff who were indefatigable, mixing cocktails in the evening and then back for the breakfast shift! A wonderful stay and we will return.

Room was clean and refurbished but let down by the bathroom The toilet was badly located and toiletries insufficient ( particularly as there was nowhere to shower in spa) due to no changing rooms being available Parts of the hotel have been refurbished and are lovely although often just superficial but the other parts are very tired and and unloved. Spa - the areas which were available were very good and clean but again doors were lacking in cleanliness and if you look closer corners are missed and left unclean Breakfast - was ok choice was fair but coffee was extremely poor. All staff who we interacted with were very pleasant and friendly - particularly Michelle on reception and the lady in spa at 4.30 Overall wonderful location - mainly clean and friendly staff I appreciate there is a lot of refurbishment happening with the spa and infinity pool - but it does appear that other areas are in decline.

For the value, the stay was good! The views from the hotel were the highlight.

Beautiful hotel with amazing views and great food. Everything felt calm and welcoming, and we really enjoyed our time there. Would happily stay again.

Had a very nice stay, complimentary late check out (do ask) was great as clocks went forward. Spa was great and not too busy, they are undergoing renovation and made this very clear. View of the lake which was excellent and staff were friendly and laid back. Did not eat here so can’t comment on that.

Was lovely

It was a nice experience there, my room was upgraded to a suite and it was great, views from the room was magical, room was clean and spacious , bathroom was clean and it had a jacuzzi, the spa session was beautiful and relaxing, pool was warm, breakfast was delicious and staffs were nice

Bathroom too small, awkward over the bath shower and mattress far too soft. Staff though very pleasant appear under pressure & over worked

One of the best hotels we’ve ever stayed! The room was amazing! Lake view from the hotel is stunning!

The staff were all very efficient and friendly. The quality of food was excellent along with the service and very reasonably priced. The facilities were well maintained and the room was well appointed with a very comfortable bed. Very quiet and peaceful with great views of lake Windermere. We will certainly be back.

The indoor spa was great. Staff were awesome as well - really professional. Can imagine it's great when the outdoor spa is open and during the summer. Some of the negatives...breakfast could do with some improvements, the ingredients tasted low quality some of the cooking was questionable (fried eggs for example). The place had a general feel of getting refurbished so felt hard done by paying full price... Our room (28) smelt like drains and the view was blocked by scaffolding. Also some mold in the corner right by the window.

Very nice pool and spar Excellent views Great service

Yes

Beautiful hotel and fantastic staff. We enjoyed the complimentary spa facilities and a free room upgrade. The room was lovely with amazing views of lake windermere. We ate dinner and breakfast and both were perfect. Thank you, we will be returning.