Actually, this is my second time to stay at this hotel. I was so impress for the first time. Anyway, somethings happen at this time :) 1. I already booked the room by app but on the day that I checked in the reception took about 10 mins to find the room booking information. Luckily, they found it. So, please make sure that the staffs transfer the customer information to the next team. 2. My room had no towels. I think because of they lost my booking information so the mate did not prepared. I will stay at this Hotel in the future, just want to give the feedback for them to improve. Thank you