I'm very unhappy with their attitude. I booked a room for my daughter from a hospital bed after an emergency admission, and the default date was a week out. They had vacancies, but refused to change the booking and instead charged her again. OK, we finally sorted it as I needed to stay for a follow-up procedure two weeks later, and after intervention by Expedia, it was transferred. But it was poor quality customer service, and that tends to get reflected in everything else they will do

I'm still unhappy with their bureaucratic mindset. I booked a room for my daughter from a hospital bed after an emergency admission, and the default date was a week out. They had vacancies, but refused to change the booking and instead charged her again. OK, we finally sorted it as I needed to stay for a follow-up procedure two weeks later, and after intervention by Expedia, it was transferred. But it was poor quality customer service, and that tends to get reflected in everything else they will do

A very comfortable stay in the heart of Surrey Very clean with pleasant helpful staff Close to rail to London A small town with good shopping Plenty of free parking Decent restaurant but no facility for self catering. No fridge or microwave

This hotel needs a complete overhaul- very dated, tiny rooms, short of staff and poorly trained when they do turn up. Bedroom over crowded with furniture so you literally have to climb over things to move around- windows don't open, tv doesn't work- very expensive for the quality provided

We were disappointed in our double room which was very cramped and not really large enough for two people. There is no air conditioning for use in hot weather. There is no lift and although this was not a pronlem for us it would be a problem for someone with mobility problems if they had a room upstairs like us. The breakfast was supposed to be available u til 09.30 AM. When we arrived at 09.00 AM the buffet was not kept stocked and we had to ask for crockery and items such as milk etc that had run out and had to be topped up. We have stayed at this hotel previously in a different part and the room was much superior to the one we had this time. Overall the stay was not as good as previously.

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It’s a ok Hotel for the price .Looking a bit dated and more suited to conference and meetings opposed to a nice getaway but all ok .No issues

Free parking, breakfast and drinks are the bar are nice

I booked B and B but on check-in the receptionist claimed that the booking was room only

Rooms look tired!

We have stayed here twice before, it is always clean and tidy and the staff are very attentive!

It was our return trip and we were not disappointed Everyone was kind and helpful. But we did feel the Hotel could have been more generous with the tea and coffee choices The first night there was only one milk On the plus side the shower was the best we have ever had

Amazing staff! So friendly especially the lady that checked us in and the staff at the bar.

Clean, well maintained, comfortable.

Very comfortable

Plenty of parking, check in was swift and well organised. Staff very helpful and polite. Breakfast was ok, lots of people and staff struggled to keep up with demand. All in all, a good experience.

Always a pleasure to stay here.

The hotel is get tired and in need of updating but the staff were so friendly and couldn't do enough for you.

good

The room was clean and comfortable. Great shower. The staff were friendly and helpful. Breakfast was good and fresh. The bar was OK but could have been better staffed. An overall pleasant stay.