The staff was quite rude and with attitude. No free water is absolutely ridiculous for a 4 star hotel. No drinks with a dinner is very strange. Buffet style dinner was amazing, but the portions of the evening meals were like for children.

First Lady that helped us for check in was Amazing as well the barman !!… the rest of the staff needs some training in customer service specifically the lady at wellness area, very rude responding us when we were lost in our way to the pool.

Good location, good room bad a bit dirty and nudity paint in the family room. Not big deal though. The barman was amazing. Front desk staff lack of warning and friendly communication but the First Lady at front desk was great !

We stayed here as family (2 adults, 1 child 3y) for a prolonged weekend and had a great stay! It’s a really good family hotel with outdoor playground, indoor kids zones, pool and wellness area for families but also adults only. Our room was spacious, cleaned every day. We enjoyed half board - good choice as during the day we went hiking and ate outside. Selection of food for breakfast was very good; during breakfast you chose food from 3 adults menu options and 2 kids menu options for the evening. Pool area for families was also very nice - our little one had a lot of fun! All in all a very nice getaway from Bratislava!

The stay was enjoyable overall, good food and nice place, clean kids area, very beautiful surroundings. However, we had a few issues. Our room was full of insects. Very huge bugs which are spread around the whole area where the hotel is located were constantly appearing in the room. The water in the pool could be warmer, especially for the kids area. The hair dryer was not functioning, so we had to pick up a replacement in the reception. I would expect a room service for this at least. Some minor things which were not expected in hotel in the 4*category and could be improved. Otherwise, we are satisfied with the stay.

Very nice hotel, great room, friendly staff, great breakfast - and we loved the little extra of the welcome bubbles that we could bring to our balcony. We only spent one night and would have loved to stay longer. Would stay there again for sure.

Excellent 👍

Hotel je pekný,čistý,personál je veľmi príjemný, ústretový v každej situácii.Ešte by som spomenul výbornú stravu a obsluhu v jedálni.Veľmi príjemný pobyt preto chodíme sem často a určite sačoskoro vrátime.Ďakujeme pekne!!!😀

V hoteli som srávil jednu noc počas služobnej cesty. Check in prebehol veľmi rýchlo, zamestnanci recepcie boli veľmi milí. Interiér hotela je pekný, udržiavaný, pôsobi veľmi príjemne. Izba bola priestranná, moderne zariadená. Kúpeľňa bola dostatočne veľká a čistá. Z hotelovej izby som mal celkovo veľmi dobrý dojem. Raňajky podávané v hoteli boli chutné, výber jedál a nápojov veľký. Nemám žiadne negatíva.

Miło spędzony czas w hotelu. Jest to kolejny pobyt w hotelu z "zajefajnymi" wrażeniami. Obsługa bardzo miła, pomocna i uprzejma. Stolik przypisany do danego pokoju jest dobrym rozwiązaniem. Skibus w sezonie zimowym jest ekstra rozwiązaniem. Jedzenie bardzo dobre. Welness 16+ jest super - spokojnie, cicho, wygodnie.

Boli sme spokojní so všetkým, ubytovaním, wellnessom, stravou, prostredím, personálom, programom, vybavením hotela, proste najlepší hotel, ktorý som doposiaľ navštívila.

Hotel bol perfektný, spa, jedlo a ochota zamestnancov vysoko nad priemerom. Vo všetkom nám vyšli v ústrety a vďaka ich profesionalite sme si pobyt dokonale užili. Radi sa opäť vrátime

Extremely poor breakfast, no assistance on additional request, like coffee.

Late arrival but staff really friendly and helpful

Perfect place for weekend or spa break . One of the best spa hotel ive been to. Clean and spacious room. Nice breakfast

Great hptel with lots to do. Excellent food, breakfast buffet is expansive and dinner has several options. Rooms are large and comfortable. Staff was polite and helped us arrange travel. Only negative was ski shuttle only runs evey half hour and if it ia full you must wait for next bus.

Hôtel bien équipé, calme et personnel attentif De plus un bus confortable vous amène à la station :pas de souci de parking

In unele seri după ora 22 gălăgie in hotel. In zona de wellness adulți lipsă personal care sa atragă atenția clienților gălăgioși. Locație excelentă, condiții deosebite, curățenie.

Pobyt předčil moje očekávání. Všichni zaměstnanci milí, usměvaví a ochotní. Ubytování luxusní. Relax.zóna super. Hlavně se mi líbilo rozdělení bazénu a wellness pro rodiče s dětmi a 16+..U bazénu příjemný klid, málo lidí

real family hotel nice pools table tennis bawling atc