The feedback is not a reflection of the staff, apparently the property has changed hands and the new owner was not present.
There was no hot water apart from the electric shower.
The room had not been cleaned thoroughly.
The cups had coffee marks on the outside of them.
The room was cold on arrival, the heating was not on whilst we were in the room, it was cold in the morning too. It was 0 degrees that night so it was very cold.
There was a small amount of toilet roll, like an 1/8 of a roll.
There was a squirrel or some rodent in the roof above our room that was scurrying about making a fair bit of noise.
Overall not a great experience.