숙박은 좋았으나 호텔스닷컴과의 문제로 이줄 결제함, 신용카드 결제.취소 요청하였으나 아직 안됨

Very poor service and short of staff.

From the time you check into the hotel to checkout, property has been disappointing than what was pictured online. 1. Breakfast was disappointing. There was a hair that was found in food. At the time, there was a pancake where we request a maple syrup however, there was manager with glasses who said this is how pancake is eaten without maple syrup. He didn’t know what was maple syrup was. Instead of saying they don’t have it, he started arguing back. 2. They advertised there is car parking availability however it is pretty much dirt road in front of the hotel. There is no parking. 3. Hotel rooms and bathroom were decent. 4. GM Aslam was quite appreciative of the feedback that we had given him and willing to make some changes.

Check In Team followed up to confirm arrival time and were ready when I reached so that check in was very quick. Request for extension of check out time was handled well and the front desk were very helpful. Overall, stay was excellent and this would be the hotel of choice for my future visits to Vadodara

Nice ambience. Centrally located. Good breakfast. Friendly staff. Efficient check in n out. Clean neat rooms.

Never have I ever been so frustrated and angry with any hotel stay. I stayed alone in a single occupancy room. My wife is a local resident who was staying at her brother's place in the city for the time being. When she wanted to visit me; to help me pack for our departure the next day; I was asked to provide Certificate Of Marriage. The manager on site called me and said there's a "female visitor" to see me and it is against hotel policy. WHAT ?! I had stayed at the Gateway Hotel (another local hotel) for five days prior to this. Not a single person ever asked anything about any of the persons who visited me including my wife. I understand asking for the ID is necessary, but what kind of a hotel asks for marriage certificate? What reasonable person carries certificate of marriage with them when they travel? What a person does in his/her private space inside their room should be their own business and the hotel should be professional about asking for ID and documents. Highly disappointed. Will advise not to book this hotel. Insulting and rude manager who does not have a clue about customer service.

Rooms are clean as it is a new hotel but small, Poor Wifi Service, Food is good but costly, Location is very good.

THE STAY WAS GOOD NEAR TO CITY CENTRE & OTHER ACTIVITIES

It is a very nice hotel at a reasonable price.

All was good. Nice Service. Good flexibility. Good quality, and good value for money.

Excellent hotel for the price...very nice staff, very clean good food options...location also is nice...highly recommend

初めて利用したホテルでしたが、思っていたより設備もきれいでフロントの対応もしっかりしていました。朝の食事も値段の割に種類も多くおいしかったです。