전체 평가 및 리뷰 Shangri-La Bengaluru

깨끗하고. 친절함. 음식도 맛있음

Clean room with excellent wifi was good during my stay. All staffs are very helpful. I enjoyed my stay. The rate of car rental from the hotel, however, is to be cleared.

모든면에서 아주 만족함

최고 수준의 호텔. 지나칠 정도로 친절한 직원들. 아침식사 뷔페 만족도 높음. 깨끗하고 모던한 객실. 모든 면에서 만족스러웠음. 공항 픽업 서비스는 실수가 있어 주의 필요

The food was not up to the mark and parking ia a big deal here.

Amazing stay, amazing service, food was fabulous, would definitely stay here again

Broadly it was great, rooms for and team. We were only let down by the fact there was a huge wedding event and that meant our second night was interrupted. We thought the manager could have made a better gesture after we complained but it was poor

We had a great experience

Parkash was so helpful . Thanks for helping us get a car in time

Restaurant

It was amazing. Clean, spacious room, amazing staff and service. The breakfast buffet was huge and delicious. I don’t recommend Saffron restaurant but other than that everything about this hotel was amazing. I’ll definitely be back with family.

Amazing staff, genuinely nice people who cared about the guest. Very high end, well designed hotel. Lovely room

Nice location although a bit dated now. We had to move rooms because of a bad smell but the staff were very accommodating and ensured we were comfortable after moving

We’ve stayed here before a few times and always had a suite however this time we just booked a horizon club room - no problem apart from the shower- seems crazy to have a walk in shower without a rain head shower head in the ceiling -this has a handheld shower which my husband had to hold above his head!!

Property is nice. I wasn’t offered of the Gold benefits I was entitled to despite having four rooms for five days each.

I expect higher standards at Shangri-La, decor in lobby old fashion, suite upgrade was required in order to access room early, room lovely however daily clean was poor and carpets not cleaned. Disappointed while waiting for suite access at 6am we were first refused breakfast until next day however after complaining I was given breakfast. In all my travels around the world I have never been refused use of facilities once arriving. Club access - food was average, drinks options were not great, I been to much better club lounges around the world.

I have stayed at several Shangrila properties but each one the experience is consistent wrt to hospitality, service and amenities

Awesome place to stay close to all locations in BLR

Horizon club was good. A good room makeup. Very food bedding. Power shortage including elevator stop several times everyday. Very dangerous hotel limo driver for airport pickup. Attitudes of staffs at cafe B and gym are quite bad. Meals at Saffron was too salty and mo change even after complaints for whole dinner course.

Experience is not so good and to some extent, I would say unexpected: 1) Interaction with front desk staff at midnight wasn't expected at this level of hotel. He needs serious grooming & especially on customer interaction & choice of words. 2) On next morning, I left at 9:30AM and around 4:30PM while crossing the hotel during my journey from South to North of the city, I thought of dropping few stuff. But surprisingly found that the room hasn't been serviced. I asked a carpet cleaner, who was then working just outside my room; he responded that I should have informed front desk while leaving. Understood that he is also another untrained member of the team. 3) Though hotel has 6 lifts in the lobby but most of the guests didn't respect the privacy of other members. Lifts were often too crowded and giving a feel of shopping mall or office lifts. Hotel could have deployed a person to manage the crowd. I finally decided to enter a lift with 2 other guests but then 3 more people accommodated themselves! No one had time for another 40-50 seconds. A lapse from hotel management. 4) I had to extend my stay for one more night. Though I completed my formalities in the morning before leaving the hotel at 7:15AM, my access key hadn't been updated. So, I had redo that at 8PM...at a gap of more than 12 hrs after being refused lift access. 5) In continuation of #4; my wifi hadn't been updated. Finally realised that my choice was wrong & decided not to bother any further. 6) Iron-board unsafe