Spacious rooms, passionable lobby, super-friendly staff, amazing location, clean rooms and more

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I was not happy with the hotels.com advice. When I booked, they did not tell me or you did not tell me that it was in US dollars. When I reached the hotel, they would not change it or would not assist in trying to rectify the issue. Please next time inform your customers that it’s not in Canadian.m dollars, when quoting.

emplacement extra et rooftop

Great location to everything I wanted to be near.

The hotel is very kool and has a real “artsy” vibe. Everything about this hotel was amazing. The staff, the room, the restaurants, just perfect. We will be staying here again 100%

We really enjoyed our stay. Our room was very clean, the hair products were Kevin Murphy, Nespresso for coffee. Beds were comfortable and I loved the robes. My only two things that prevent me giving a rating of excellent were the dinning and there is no pool. Both hotel restaurants are an Asian infused theme. That was not a good fit for my youngest son. We needed up having to order delivery for him and room service for us. I was disappointed there was no pool. It said there was I believe , it was also listed on the amenities in the room. Other than those two things it was wonderful. Location was amazing, staff were wonderful, decor was very cool.

Don’t waste your money on valet parking, there is a parking garage across the street and that is also where hotel valet parking parks

Very nice rooftop bar, staff was awesome. Food was delicious and reasonably priced. They also have another dining option on the first floor. I did not experience that one but several food options, nearby and walkable to China town and Old port15-20 min. If you are into fitness, there is a Vitamin/supplement store across the street and there’s a Nike store, Also a short distance if you need short, shoes and things of that such. 10-15 minute Uber ride can get you to most attractions for those who don’t fancy walking too much. Clean, comfortable, a touch of class without being bougie! Nice place to stay and feel safe, yet reasonably priced. If undecided on what to eat, be adventurous and ask the bar staff for recommendations they won’t steer you wrong.

Great hotel in a perfect location. Paying extra up front for the breakfast is worth it as it's a sit down à la carte breakfast with a very good selection.

The power point on one side of the bed is just touching the mattress - may result in an accident; Time and again have to ask for tea sachets in the room; No foot matt in the bathroom - chance to slip increases;

Alley behind the hotel was a mess

Great hotel, lovely staff, location and room

Love how quite and posh this property is

Gute, zentrale Lage und trotzdem ruhig. Gut ausgestattetes Zimmer.

Good location, queen size bed, good for 4 ppl in one room! I love the coffee machine, can play with it whole day!

Great hotel with good location, great breakfasts and very clean. Room was perfect for our family.

Great staff , dog friendly and walking distance to restaurants, bars, Old Town, and other sightseeing places. We enjoyed our weekend stay here with our two pups. The room was spacious too! The rooftop was good drinks and food too. We would def stay here again .

1. Shower malfunction: The water temperature in the shower could not be adjusted. A staff member came to inspect and confirmed that the shower was damaged and could not be repaired promptly. As a result, we had to pack our luggage and move to Room 1102 at midnight, which was highly disruptive and negatively impacted our experience. 2. Leftover tray: Upon entering Room 706, we found a tray with leftover food from a previous guest left outside the door, blocking our way into the room. Even after returning around 9:00 PM, the tray had not been removed. We had to call the front desk to have it taken away. 3. Room maintenance issues: One of the charging outlets in Room 706 was not functioning, and the light in front of the mirror was also broken. 4. No communication from the hotel: We were also told that a supervisor would follow up with us the next day to discuss compensation. Unfortunately, we received no follow-up — neither by phone, email, nor in person — during the remainder of our stay. When we checked out on June 30, we mentioned this again to the front desk and asked why no supervisor had contacted us. The staff member at checkout said she would leave another note and that the supervisor would be in at 1:00 PM and follow up with us after that. However, we still have not received any communication. We also sent an email (see attached) to the front desk supervisor, who has not replied since.