Nice location and good food

For the age of the building, the updated rooms were good but could have been cleaner.

It was a bit confusing as to what you had to do at breakfast as I wasn't greeted by anybody and a jug with a label next to it saying hot water actually contained milk but when I did manage to speak to someone, the breakfast was freshly cooked and tasty. The property is a bit of a rabbit warren and some clearer signage with regards to where rooms are, where reception is etc. would have gone down well. The property felt a bit dated but everything was generally clean and tidy and I had a pretty good nights sleep so will definitely consider staying again.

CLEAN ROOMS AND SECURED PARK

V Good overall.

Various small things across both rooms. Noisy heating, broken handwash in one room. Other to did not have any body wash and because it was conjoined room it was very noisy

Room was clean and comfortable. Staff and food were fab!

Good standard

Staff were very helpful and accommodating and bar area was nice. However, the room I booked was called the ‘Executive double room’ which came at a premium, and it certainly did not live up to its name, as it was very shabby and in dire need of a refurb. Curtains hanging off the rail, black mould around the tiny shower tray, threadbare towels with holes, paint peeling off the woodwork, etc. Sound proofing was also non-existent, so could hear every tune my neighbour was whistling. I won’t be staying here again!

We didn't have breakfast at the hotel.

Staff were very lovely and helpful. Room was good

Food was great, everything you'd ever need at a hotel. The staff are amazing, nothing was too much trouble for any of them.

Comfortable room, noisy door to the bathroom, ideally would have the barhroom light switch in the bathroom so you don’t light up the room at night disturbing anybody in room

The food was very good. Unfortunately access from car park to hotel is poor, and very difficult to carry cases and bags up the stairs as there is no lift.

Easy to find, helpful receptionist

Very friendly staff,

Food was nice, there was an issue at breakfast due to no chef and it took a while to sort out dietary requirements with no chef. There was only fruit available for gluten free option until they sorted out the chef, otherwise evening meal was fine. Room was pleasant and shower/bath were lovelly. Beds were comfy however the bed side lamps didn't seem to work. WiFi was available across the whole hotel. Easily accessible off the M4 and close to the activity we took part in so very convenient.

Booked twin bedded room. Allocated room 35. Room had recently been refurbished. Excellent. Despite a wedding being held there it was quiet and restful. Self service cooked breakfast in morning was very good and staff were constantly on hand to top up on anything. Good choice of different foods. Would stay again in room 35 and any other refurbished rooms. Cannot judge any other rooms. Staff were helpful, attentive and friendly. Just off the M4 is an excellent location for visiting Bath via Bath's No. 31 bus Lansdown Park and Ride facility.

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Needs some updating but clean, good location and friendly staff. Conviently located restaurant/pub part of hotel with a good range of food on offer at competitive prices. Good selection of breakfast items.