It was one of the best ryokans in East Hokkaido. Still it is a good choice overall, but the dinner is now somewhere between mediocre and good.

자연 속에 완벽하게 묻혀있는 조용한 숙소, 계곡 속에 있는 듯한 노천온천, 부담스럽지 않고 맛있는 식사, 다양한 서비스, 적절한 가격, 완벽한 휴식이였음

도동지역 6박7일 여행 중 중간시점에 좋은 곳에서 쉬고싶어 예약했는데 탁월한 선택이었음. 현대식 료칸 컨셉의 호텔로 룸도 넓고 침구 등도 매우 쾌적하고 직원들도 매우 친절함. 다시 방문하고싶은 곳임.

전체적으로 깔끔한 인상의 숙소 나쁘지 않았다 겨울에 이용했다면 더욱 좋았을 것 같다는 아쉬움이 남는다

휴식하기에 더없이 좋았습니다. 직원들도 너무 친절하고 석식과 조식도 맛있고 경치도 너무 좋고 온천도.. 모든게 좋았습니다.

모든시설에 만족하였고 특히 온천이 너무 좋았습니다. 아침에 야생사슴본것도 너무 좋았네요. 또 방문하고싶습니다.

Pessimo, frigo bar não gela!!! Ar condicionado NÃO funciona Comida pessima Pode ser pior????

The location, view of the forest from the river and private onsen bath were as described and very good. We were half board and the quality of the food in my opinion was really poor, so much so we stopped eating in the restaurant after day one of a three day stay. I can’t comment on the Japanese menu but the western menu was inedible. It wouldn’t be difficult to offer a simple continental buffet for breakfast.

夕食の際は料理の提供が途中で滞ってしまい、30分ぐらい放置され、全部で夕食に2時間15分かかってしまった。そのうちほとんどが待ち時間。待ち時間中に給仕に水を注文してもなかなか来ず、残念な思いをしました。このホテルは人員不足または教育不足の大きな問題を抱えていると思います。従業員の多くは研修員の名札をつけており、マニュアル通りの対応しかできず融通が効かないという印象。 全てのコミュニケーションを日本語で行っていたが、容赦だけの判断で館内案内パンフレットや献立表を英語で渡されたり、日本在住、日本国籍なのに在留カードの提出を求められたり、「持ってない」と説明してもイマイチ理解されず、身分証明書の提出を求められたりと旅館業法をご理解されていないようでした。系列店含めてもう泊まることはない。

Great

私が今まで宿泊した中でもトップクラス。とても素敵なホテルです。

This was the most expensive stay in our trip and compared to the cost, definitely the most disappointing. Starting with the good things: the location is beautiful (even though not unparalleled in Hokkaido), both the private onsen in the room and the larger private onsens that can be used for free were great to use. In terms of things we did not like: as mentioned in other reviews, the property feels dated (e.g. the state of the onsens) - would be ok for a public onsen but less so for an expensive hotel. We more most disappointed by the breakfast and how it was handled: we shared in the reservation that we are vegetarians and would like to have this accommodated - no reaction and we were told when checking in that this is simply not possible to cater for. While Japan can be still tricky for vegetarians, all other (and cheaper!) places we stayed at could cater for us and prepared some brilliant dishes.This shows that this is not about what's doable just simply not caring.

全体に素晴らしい宿でした。また、訪れたいと思いました。

The food arrangement lacking flexibility and poor customer service. Definitely not recommended to any international guests!

大変満足しました

温泉好きでは無いわたしでも、あのお風呂、このお風呂、部屋のお風呂、大浴場…と沢山満喫させていただきました。 サウナも朝から入れるし、ウェルカムドリンクやら風呂上がりのアイスやらとにかく大満足の旅になりました。又行きたいし、お友達にも是非お勧めしたい場所となりました。ありがとうございました。

Very relaxing atmosphere, food was great. Though it says Adults only, there were families with children.

This is a lovely hotel in a beautiful natural environment. The room was well set up. The staff were professional and has good level of English. Great food for dinner and breakfast.

非常好的住宿環境，一泊二食，但抵達時下午有提供Lounge飲料、大廳點心；夜裡還有拉麵宵夜。 提供接駁服務往來阿寒湖巴士中心，非常方便。 旅館內設有大浴場、個人湯屋，可能淡季入住，個人湯屋無需預訂。 房內環境非常舒適，並提供館內用服裝，可在館內自在活動。 可惜不是開車前來，需要開車，交通才能算方便。

客房乾淨舒適，服務人員非常友善，整個溫泉設施讓人放鬆。