Room was clean and spacious. Good location with lots of amenities nearby. Staff were helpful and courteous. Ample parking. Breakfast was fine. The room window frames in room 401 could have done with a bit of attention. Overall, a pleasant stay.

A hotel that has seen better days, worn decor signs of lack of maintenance. TV did not work in the room (no remote) with cables hanging everywhere. Along with bedside light wobbly and not working and a wheel fallin of the bed. The staff did try and get a new remote but after two attempts gave up? Asked to move rooms and said they were full? Asked for a discount or compensation and was told this had to be authorized by the manager. No manager around in the morning so wrote it off as a bad experience that I will not be repeating.

Location to shops bars restaurants

Room was in disrepair and nothing like the web photos. Mould in the shower head and sealant. Dirty surfaces and furniture. Mattress was paper thin and almost folded in the middle. Wallpaper peeling off and blu tac on the wall to keep the curtains in place! Key demagnetised and staff just said, 'oh, that happens as an old system'. You could grow a beard waiting for the lift so I didn't mind there was no gym after negotiating 3 floors. Even though the rate was competitive a Premier Inn would have been luxury in comparison. Avoid!

Fab Customer Service

Staff were all friendly and helpful. Wish there was a fridge in room

great hotel in the heart of Dundee

A historic building with a modern touch, perfect chocie.

Huge rooms and clean. Very historical hotel and a great location. The breakfast in the morning was somewhat lacking though

Old property in need of update,but staff were helpful and friendly,hotel situated right in the heart of Dundee leave your car and explore.

Room was basic but clean

Room was clean and comfy, however we arrived, keys didn’t work, I booked a twin room, but it was a double, told no twins were available,when in the first room, the window wouldn’t shut, so we were moved to a smaller room. Continental breakfast was terrible, consisted of ham, beef, cream cheese, initially no bread, but some was brought (sliced)and pastries came, when we were finished, coffee when it arrived was like tar. Staff were friendly and helpful

Ecxellent breakfast helpful staff..best bed i slept in at any hotel... very relaxing hotel..we really liked our stay..Enrico..Karen

Excellent staff, good facilities - just needing a revamp as very dated

Arbroath Smokies for breakfast were amazing. Great parking and really pleasant staff.

Das Hotel ist in die Jahre gekommen. Das Zimmer war okay, das Badezimmer whatte Schimmel an der Decke. Das Frühstück war gut.

hôtel trés central, idéal pour se promener à pieds. Belles Chambres

Enkelt, klassiskt, lyhört, prisvärr

We had a really good stay Our room was spacious and we had a great view of the V&A and waterfront. Plenty of towels. Nice tea/coffee tray with biscuits. Enough easily accessible plug points to charge devices. Check-in was quick and efficient with all relevant information given. We had breakfast on our second morning and it was a normal, good hotel breakfast and the price was reasonable. Staff were all very pleasant and helpful. We would especially like to compliment the lady who was on shift in bar Friday and Saturday nights (I am sorry I don't know her name but she has blue hair). She looked after us really well and, also, took great pride in her work.

Parking handy, breakfast was good. Noise in room from pub next door didn't get much sleep