Rooms are dated. Had noisy neighbors who got kicked out but it took 2 hrs for security to wait for them to leave the whole time they were loud and keeping people awake at 2am. Hotel management wasn,t willing to offer anything in compensation.

Good experience

Surprised that my booked stay has no available per friendly room. Glad that the front desk staff was able to provide us with alternate room.

room is ok

Room was clean, bed comfy, and staff were very friendly! Only nitpick is I wish there was USB charging plugs, as well as a power plug near the desk for a laptop.

All the staff were amazing! Really

Nice stay! Loved it.

Hotel is rough but quiet enough. Scolding hot or ice cold shower was my main issue. Cheap enough to stay a night.

Toilet was broken. Stains on sheets

Rooms were in very rough condition. Flooring was all scratched up. Microwave was cracked along seam. Beds weren't made, covers were just thrown over. Coffee wasnt replaced, floor was very dirty, sticky. Room was cleaned but i had to wash the stickiness off the floor, it was extremely dirty. Curtains wouldn't close all the way. Water went hot and cold when you were showering.

Great staff! The hallway had people screaming/fighting on our last night. Reported it to the front desk but not sure if security came in. The fight took longer.

Great location

Rooms are untidy, washroom so small

The hotel staff and services were really very good but the local neighbourhood is not the greatest. The Bar and Games facilities are attracting less than desirable clientele who hang around the guest entries. They also had a disturbance in the hotel which require Edmonton Police to evict the unruly guests during our stay. This seems to be occurring at all the West Edmonton Hotels. We have now encountered this at this and 2 other locations. The desk, service and restaurant staff were very friendly and helpful. The breakfast at the restaurant was also reasonably priced, quick service and very good. The room was spacious, clean and otherwise quiet of traffic and other disturbances.

Very nice people good restaurant

The staff were great about pets only charging $10/pet. However the heat in the room on the 5th floor was too hot. Thermostat was off but the room was at least 25 degrees celsius and no fans or A/C. Also, the two queen beds were very firm.

Staff are excellent and everything is clean and quiet. So nice having the restaurant in the facility.

Had to change rooms twice. Too hot, boiler problems, but they quickly moved me

Descent room but the TV remote did not work. The remote was not fixed as requested.

Sheets we