객실이 좋음

너무 예쁜 객실, 호텔 시설, 송영 서비스, 스탭 대응 모두 최고

주니어 스윗트룸에 묵었는데 프라이빗하고 고급스러웠어요. 역시 일본답게 친절했구요. 전체적인 분위기는 고급스러웠지만 호텔시설대비 대욕장이 실망스러웠네요. 한국의 동네 조그마한 목욕탕정도. 위치는 좋은편이에요. 역부터 걸어가기 좋구요. 송영버스가 럭셔리하게도 벤츠S클래스. 호텔에서 역반대편으로 편의점도 있네요.

가이세키 정말 맛있었어요 직원분도 너무 친절했구 근데1박 130만원 넘게 주고 자기엔 숙박시설이 조금 아쉬웠어요 ^^

직원들이 친절하긴 하지만 금액대비 매우 불만족 스럽고 바퀴벌레 나오고 온천도 그다지 퀄리티 높지 않음

매우 친절하고 온천이 수준이 높았음.

서비스가 너무 훌륭하였습니다. 섬세한 배려와 철저하게 개인의 사생활을 보장받을 수 있는 구조였습니다.

깨끗한 객실 웅장한 인테리어 친절한 서비스 식사는 기대에 미치지 못함 객실내 온천이 없는 방이라서 아쉬웠음 숙박비 대비 만족도는 크지 않음

This is the most incredible hotel stay we’ve ever had. The staff are incredibly thoughtful

很讚的服務

Very comfortable

This stay was on the more expensive side but overall worthy every penny!

This property was beyond amazing. The pictures online do not do it justice. It is just gorgeous and the attention to detail immaculate. The service was top notch, the dinner they serve in your own room was wonderful, and the public and private onsens were so peaceful and serene. We will definitely be coming back.

Un hotel Muy tradicional . Súper atención del personal . Un poco descuidadas las habitaciones . Gran atención del personal

Staff and service is incredible, onsens are serene and wonderful, food is plentiful and outstanding. A fabulous place to unwind.

Amazing. Great Customer Service. Had a great time, was able to relax and I enjoyed my time here.

The view from our room was stunning and location is very convenient. We loved the japanese style room. We had the Kadan Suite with balcony (or so I thought). Based on the photos on the website, this is what we had. A bit confusing because we still had to have our Kaiseki meal in the restaurant. The website indicates only Annex Senshin and Meigetsu are served in the restaurant, but we were told ours was as well. Additionally, their facilities guide needs to be updated on their website. Club AI apparently does not exist anymore. The staff that greeted us upon arrival were friendly, but she only spoke and looked at my partner the entire time when explaining the facilities. Despite booking the room myself, I felt ignored and excluded. Even when asking a question, I was dismissed quickly. I found it odd. They also take quite some time to respond on expedia prior to arrival, but I am not sure if that is an app problem. The food was delicious. The server we had the first night was amazing. She explained each dish without looking at the menu and her service was consistent. She was very attentive. The other servers were just OK. They didn't explain the dishes as well and sometimes had to look at the menu. The inconsistencies were visible despite the food being delicious. Overall for the price, I would expect a higher level of service or at least a consistent one. For our next trip to Hakone, we will be trying another place.

Great

An amazing place only surpassed by its amazing staff. We loved everything about Gora Kadan--from the friendly and organized communications ahead of the stay to the clean to the well-cared for room and the wonderful food. Special thanks to bringing creativity and flair to providing a vegetarian kaiseki. It's worth staying here at lease once.

Amenities and staff were amazing! Honestly, this was our best experience in Japan.