The staff were superb from reception to, the cleaning staff, to the activity team at pool side. Cannot fault them, fantastic all round.
Hotel itself seemed I little run down. Quite a lot of things in disrepair or damaged. For example, the mini golf course is in desperate need of repair. There were cracked windows and boarded up windows. The kids play area outside the kids club was in bad repair.
The biggest surprise for us was the amount of extra charges despite us being all inclusive. Most ice creams, drinks, snacks, towel hire, bowling and even two of the restaurants were not included in the "all" inclusive (staying at the Polynesian hotel). Not sure you can call it all inclusive if it's not all included.
Overall we did however have a fantastic stay and a really relaxing holiday. Again the staff were superb and really engaged with us and our son. You should be proud of the staff you have there.