최근 머큐어 코타키나발루 시티 센터에 숙박했는데, 전반적으로 괜찮은 경험이었지만 개선이 필요한 부분도 몇 가지 있었습니다. 객실 자체는 편안하고 전반적으로 잘 관리되어 있어 하루 일과 후 휴식을 취하기에 좋은 공간이었습니다. 하지만 욕실 디자인은 그다지 실용적이지 않았습니다. 샤워 부스에서 물이 쉽게 튀어 매번 사용 후 욕실 밖으로 물이 새는 일이 있었습니다. 공간도 다소 좁고 사용하기 불편하게 느껴졌습니다. 헬스장 시설은 아쉽게도 실망스러웠습니다. 에어컨이 제대로 작동하지 않아 헬스장이 꽤 덥고 불편했습니다. 게다가 런닝머신을 비롯한 운동기구들이 제대로 작동하지 않아 숙박 기간 동안 헬스장을 사실상 이용할 수 없었습니다. 전반적으로 객실은 만족스러웠지만, 욕실 디자인 개선과 헬스장 시설의 적절한 관리가 이루어진다면 투숙객의 만족도가 크게 향상될 것입니다.

호텔은 시내에 위치하고 있으며, 가야 스트리트 일요 시장에서 단 몇 분 거리에 있습니다.

좋은 위치, 쇼핑센터와 레스토랑 근처. 아침 식사는 다양한 선택이 가능하고 좋습니다.

대기실이나 로비는 사진과 비슷하지 않습니다. 너무 어둡고 앉을 수 있는 공간이 제한적입니다.

Really love my stay here. Location wise it is very good, around the Gaya street, and one mall in Kota Kinabalu. Staff are very good in terms of the service. The room facility is beyond expectations, very big room as well. Recommended especially for a long stay!

Trashes from my windows’ view. The 8th floor that their staff told me it's already high floor, out of 25, makes it feel like a ground floor because of the big trash area patio outside windows. Only 1 extra towel is free. If you want 2 extra towels, you need to pay.

Lokasi baik dan ruang yang teratur.

The reception was nice and helpful....even the room service....thumb up.

Highly not recommended! My family got injured due to the glass sliding door at shower room was shattered and make My kids 4 years old and 9 months , my husband and me injured. However, the operation manager tell us that they will not compensate our medical bill due to they investigation say that we utilize with manner the sliding door. It’s really ridiculous at all. Your guest got injured at your premis, (luckily we are not die because of it) so you should responsible to us. I believe if this happens to our ministry or any VVIP for sure they treat and care was so different. Because of we are only “rakyat biasa” , so they not compensate us. The operation manager also never say for apology in our conversation via email. DOSH in act 514 was telling about safety but this hotel no safety! However, during the incident thanks to the team that care of us on that night. Only that part I’m ok.

Spacious room for a big family!

Untuk view di lantai 25 sangat bagus tapi untuk kamar sangat kecil. Untuk kami berdua saja sempit

It’s a lovely location, near enough to Gaya street, quiet enough to get away from the hustle and bustle. But for a new hotel it’s showing age fast. Mildew marks/discoloration, shower holder loose from the wall, and sheets have stains. They need a better quality control check on these things if not it’s gonna deteriorate fast.

Towels provided were not cleaned properly, they had some sort of body odour smell. Shower gel had some blackish mould like stain in it.

You have see the sea view from the rooftop pool, the gym room as well. The room is clean and spacious.

Nice view from level 25. This hotel near to Jesselton point, easy to find restaurant. Walking distance to Hawker street 10 minutes (hunting for Seafood restaurant here). Easily walk to Suria Sabah only 5minutes. The room really clean, new hotel. But a bit noisy because I can hear people talking from next room.

Tidak ada kerjasama dengan pihak DBKK sehingga kendaraan kami kena saman yang notabene kami parkir tepat didepan hotel mercure, kamar tidak ada window dan ukuran sangat kecil untuk harga hotel yang ditawarkan.

For a 2 year old international chain hotel, the services has many rooms for improvement and some regular rite care to be done for the room conditions. 1. Housekeeping came by 9am in the morning and I request to delay for 1 hour later. When I went out for breakfast and left the hotel, I leave the door with Keep Clean Up Room Sign as well as switching for Room Clean on. Unfortunately, it was untouched, nothing been done as it was when I get back to the room at 5:45pm. Then I requested for new towel for shower but was told running out of towel and asked me to pick up after 7pm. (Well, if you need a new towel for shower then to continue the next agenda but was told towel only available after 7pm, so you have only 2 options, either shower with old towel or just continue the next agenda and postpone the shower later.) 2. Shower room water discharge outlet need to be cleared regularly as water discharge slow, the water level raised above the curb level and to the floor outside and making the floor towel wet. (That's why I get the new towel dirty because it dropped on the wet floor outside the shower room. 3. Room wall is stained with some dirty marks, hanging lamp cover full with dust, 4. Short room power breakdown for about 3 minutes 5. For a 4 Star rated hotel, I expect water bottle with at least own hotel logo instead of normal brand. 6. The coffee machine in Maupassant for breakfast is not being well maintained as some sellotape on it and the milk carton without cover with the suction hose inside in seen to be unhygienic.

Clean room, good location as nearer to Suria Sabah Mall. Near to all local food. You can get best sunset view from the rooftop bar.

The bed is so big and comfy. The staff here is friendly too!

bersih, lokasi strategis dekat jesselton point jadi bisa jalan kaki pergi naik Board ke Pulau Sapi dll, tempat parkir mobil modern pakai lift. Lantai 25 paling tinggi pemandangannya sangat bagus +kolam renang