I was sent a bill from housekeeping for laundry, which I didn't. On top of that, during the cocktail hours at the club lounge, a lady staff was asking for feedback. When told the food selection was sad, she reacted with a loud “how could you say our club is sad?”. With only a sandwich, a breaded prawn and one salad as ginger food for club, that ' s really not the most impressive as compared to other hotels. Besides, she only seemed interested to chat and not cleared the plates or glasses on the table while she walked around. Most “interesting” character I have encountered in my life. Btw, I didn't give 4 stars, I wonder how did that happen.