The facilities were excellent. A great common room with amazing views of the bay, spacious and well appointed, clean rooms. It's across the street from the Great White House restaurant and >5min walking distance to all of the shark diving tour companies. In addition, the customer service was excellent. We had a late check in and Rene came in after hours just to help us out and give us the full tour. Monique was super friendly the next day. Highly recommend if you are in Gansbaai