All the staff members were friendly and thoughtful. They always smiled and gave us a lot of information. Their Japanese breakfast was good. They kept our baggage before check-in and after check-out, so we could enjoy ski all the days. There are free ski lockers. In 5th floor, there a onsen(hot spring) bath. It has a outside bathtub. They took us(including ski) to the bus terminal by their car.

Fantastic stay! The staff was incredibly friendly and welcoming, always going above and beyond to make sure we were comfortable. Their kindness and professionalism truly made a difference. Highly recommend!

Lovely and welcoming Staff. Convenient and varied Breakfast. Walkable and close to Ski Bus Station. Food options from Street Food to traditional Japanese Restaurants. Recommended!

宿泊当日に予約をしたので不安でしたが、気持ちよく出迎えてくださり安心しました。施設は年季は入っていますが、清掃も行き届いて清潔感もあり、露天風呂はまだ新しくヒノキの香りがして癒されました。フロントを始めスタッフの皆さんも温かくステキな方々でした。

Best staff! Helpful and kind. The Onsen was awesome!

女将さんをはじめスタッフの方々の対応、接客がとても素晴らしかったです。 また行きたいと思います。

ありがとうございます

The food was authentic and delicious! The location was really close to all free shuttle stops and the hotel took you to Happo One. The staff were so friendly and welcoming, really helpful. You felt like you were in Japan compared to some of the other western hotels we stayed in!

Amazing location, shuttle to Goryu is just 3mins on foot. They offer shuttle to Happo gondola but honestly it is walkable from the hotel, Nakiyama is way more walkable too! Practically next to the bus terminal and extremely close to the only Lawsons in town. Great great great value for what you pay for the rooms - futon is comfy, room is extremely roomy, the reception speaks a reasonable amount of English and the team is so passionate and helpful. Extremely clean onsen which is helpful after a day of work out. They offer awesome breakfast that is different everyday too. Everything you need and more value.

This hotel is Japanese style hotel with straw mats . I love this style of bedding configuration because once you roll your bed up , there is so much more space in the room . There is also hot spring available in the hotel which is hard to hard in the area After a long day of ski nothing beats a long soak in the hot spring . Breakfast is amazing , everyday you get served something different . Hotel close to everything , restaurants all around . Shuttle takes you to the gondola to and from or you can walk . Happo bus stop is literally 3 mins walk to take shuttle to the other mountains. Highly recommend this hotel. I will certainly be back next year.

Lovely staff

Very nice traditional hotel. Super friendly and helpfull staff.

員工很友善，樂於助人

Very nice host. Excellent stay!

櫃檯服務非常親切周到，用簡單的英語單字還可以溝通。

All Great!

The hotel is only about few minutes walk from the Bus Terminal. They provided free transfer to/from Happo-One. Breakfast and dinner were pretty good. We enjoyed the open onsen very much. The staff was friendly and really helpful. We needed to buy a new goggles and they found 2 shops for us. The largest one was 30 minutes walk from the hotel and they offered to drive us there. Definitely would come back next time!

So friendly and welcoming

nice and friendly staff

WI-FI 接收非常差經常斷線，希望改善一下，其他方面接近完美，會再入住。