The check-in staff is not as attentive and kind as in my previous stay in another hotel a few days before this. I am given a room on the 10th floor facing the pool (on the 8th floor), but day 1 is a disaster as they have live music till 11.30 pm on the 8th floor and it is very noisy. The check-in staff did not even consider that I came with two kids. The hotel is not a child-friendly hotel, as they don't have a kid TV channel. While the hotel is strategically located near BTS & 2 malls, I would not recommend this hotel for families with kids and you better choose many hotels in the surrounding area. I definitely will not stay in this hotel if I have my next visit to Bangkok.