호텔 위치가 시내 중심가에서 멀어서 주요 관광지에 가려면 그랩(Grab)을 타야 합니다. 방은 시끄러웠는데, 항의했더니 업그레이드 대신 오히려 더 낮은 등급의 방으로 바꿔줬습니다. 프런트 직원들은 불친절했습니다. 조식은 선택의 폭이 좁고 평범했습니다. 이런 곳이 힐튼 체인 호텔이라는 게 믿기지 않습니다. 이번 경험 때문에 앞으로 멜라카에 다시 갈지 고민이 됩니다.

친절한 직원, 좋은 위치, 넓은 객실, 그리고 맛있는 조식 뷔페까지 모두 만족스러웠습니다. 감사합니다.

이번이 두 번째로 아주 좋은 호텔에 묵는 것입니다.

말라카 최고의 호텔 중 하나

정말 훌륭하고, 이곳에 머무르는 것은 매우 편안합니다.

쉽고 빠른 체크인. 친절한 직원. 해산물 서퍼스 뷔페 저녁 식사. 음식도 맛있고 맛도 좋았습니다. 종류도 다양해서 좋았습니다…

방이 정말 넓어요! 서비스도 훌륭했어요. 아침 식사도 다양하고 맛도 좋았어요.

직원들은 매우 친절했고, 특히 자히에르 씨는 친절했습니다.

Perfect for family with kids，spacious and comfortable.

이 숙박 시설은 매우 깨끗하고, 객실은 편안하며, 존커까지 걸어가기에는 조금 멀고, 아침 식사는 꽤 좋습니다.

Very big and spacious room, love it!

Good service staff. Bathtub water was not hot. Facilities are good, but the swimming pool was very very dirty (you can see the dirt and particles in the water). Other than that, overall decent experience.

Hospitality and staff were great. But the hotel condition e. G the toilet was not in best condition for a 5-star hotel. Took the room during fasting month. The spread was not so many during sahur and some of the food was not ready for us I. E. The american breakfast section wasn't ready. Sahur time is between 4.30 till imsak.

Small swimming pool … only 45 minutes given per day & it was always occupied … parking dark & scary … request to upgrade from junior suite to one bedroom was denied … lift always full especially during breakfast … breakfast is a war zone but the staff & chef at the restaurant were friendly.

Overall is good, varied breakfast, polite staffs but just lack of facilities for a 5 star rated hotel.

Location: 8/10. (Transport needed if you are visiting to honker street/water front) Check in Experience: 8/10. (Receptionist was friendly, their signature biscuit was delicious) Room condition: 3/10. (Bad smell upon open the hotel room, we booked two rooms, and both smell weird “It smells like the carpet/toilet not maintained well”, toilet was clean. Bed & pillow: 1/10. (The pillow is even worse as it smells like it hasn't been wash/dry properly”) However, I'd requested hotel to change the pillow for me and it was all fine) Check out: 10/10. (Check out was smooth as they provide express check out and you can just drop your room card into the designated box). Overall experience: It ' s quite disappointed especially to the room & bed condition as DoubleTree standard should be better but I understand that maybe the sudden lifted MCO has caused the shortage of staff.

Fast and smooth check-in. They upgraded our room. Thank you and we really appreciate on their kind and nice services. Staffs friendly staffs. Looking forward to stay again.

The services very good the hotel nice and clean. Nice facilities. Recommended 😘.

Friendly service & tip top facilities.

Dedicated Services. We suffer late check in 5:30pm due to overwhelming room order. Room hygience, good breakfast, overall 5 star experience.