No pool when website has big picture of a pool surprise false fees over 900$ for smoking in room even tho i never did horiable experience wil never go again everthing over priced waste of time

Rooms where great with great views

Excellent stay

Staff was incredible , room was lovely- lights need dimmer switches but everyhthin

yes

Beautiful location

Spacious room. Super friendly and helpful front desk staff

Everything!

Excellent, high-class property.

Great view

We absolutely love coming here… the views, the ambiance , the staff, the property… fantastic! Jack, Molly and Bella make our stay the best place in Victoria to look forward to returning time after time❤️

No early check in or late check out, but the room was clean when we got there. Views are spectacular and the robes are easy to lounge in. Our dog was happy with the space, and the tub in the suites is quite relaxing.

They had us in the rooms right next to the lobby. It was a noisy location all night

Beautiful views and clean

Beautiful setting and rooms

Great staff, clean though a bit noisy coming from, I don’t know probably the pipes in the bathroom. But still had a nice time will be coming back for sure.

Beautiful views, amazing staff.

Excelente

All around wonderful resort. The spa, the room and the staff were all amazing! Be prepared for lots of stairs but well worth it.

We stayed in the Master suite- which the room was absolutely gorgeous!! The staff and amenities were what made me knock down 2 stars. First there was no phone in our room to call the front desk so we ended up saving the front desk number in our phones. This wouldn’t normally have been an inconvenience if we didn’t have to call them so many times since our room kept missing things. The TV was hard to set up for streaming from our devices. There were no cushions for the outside patio- and they didn’t even bring them until we called for the 2nd time after the sun had already rose the next day. This was very upsetting because the main reason we booked that room was to watch the sunset on the beautiful patio in the morning. We were still able to standing, but we wanted to use the patio that we payed to use… but it wasn’t furnished properly as advertised. When dining in the restaurant, we felt very neglected as hotel guests- given that our waiter helped us very few times, while the waiter at the table behind us was very attentive. We are not at all the type of people to complain- but this visit was so upsetting to the point that we feel we have to speak up about it. We travelled internationally for the weekend expecting full relaxation for our 10 year anniversary and we feel the resort did nothing to make us feel special. The resort is absolutely beautiful, but the staff and hospitality definitely needs help.