All was goood

Check in was impressively smooth thanks to the gentleman at reception who handled everything perfectly. After a long and exhausting flight all I wanted was quick procedures so I could move on and he delivered. I dropped my luggage in the room and went down to the bar for a bite. It was simple but actually very good. When I returned to the room there was a strong mould or fungal smell. Nothing was visible on the walls so I assumed it was coming from the AC and switched it off. I asked reception for another room and the same gentleman immediately helped but the new room had the same problem. He was so polite that I told him I would keep the AC off and manage. I went out for an hour and came back to find that the bar downstairs had turned into a full nightclub. It was after 1am. I put on my AirPods on silent mode and could still hear the music clearly. The stars are for the receptionist. The hotel is bid NO

Rummet

Good

Gut

Das Zimmer war gut, das Hotel hat eine großartige Lage und war sehr sauber. Ich kann es nur wärmstens empfehlen!“

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Worst hotel experience in my life. I didn’t even check in, I escaped from this dirty place. I don't recommend it to anyone.

Very nice and polite staff. The main gate opens to an alley. A truck was parked there and my Uber couldn’t come to the front door so I had to carry three suitcases to the car.

Personel çok ilgili, güler yüzlü, yardımcı ve nazikti. Kurduğumuz iletişimden çok memnun kaldık. 😊 ilk gittiğimizde maalesef tuttuğumuz odayı bize vermediler, bu durum için üzgünüz açıkçası. Durumu belirttiğimizde ertesi gün değişim yapıldı, odamıza geçebildik. Otel odasındaki tek sıkıntı tuvalet-banyo kısmı camla ayrılmış, o şeffaflık hoşumuza gitmedi. Sıkıntı yaşadık. Oteldeki bir problemde, hemen girişte bar kısmı var ve gece geç saatlere kadar aşırı yüksek sesle müzik çalıyor ve hatta ilerleyen saatlerde müziğin sesi artıyor. Uyumak isterken çok zorlandık. Ses aşırı yüksek. Üstteki odalardan duyuluyor. Yorgunsunuz ama uyuyamıyorsunuz. Müziğin sesinin ayarlanması daha iyi olur. Sesten etkilenenler bu durumu dikkate alabilir. Konum olarak çok merkezi bir yerdeydi. Sıkıntı yaşamadık hiç. Genel olarak personelin güler yüzlü ve ilgili tavrından dolayı tavsiye ederiz.

The staff was attentive and courteous. Room where clean and comfortable.

Caramel has a good location in Hamra, surrounded by some nice little bars and shops. Unfortunately, we had a couple of issues during our stay; When we checked in, we were told that there would be no power cuts, as the hotel was using a generator. Unfortunately, most of our first night, as well as most of our second day of the stay, the hotel was without electricity (and therefor also no AC or wifi). Had they told us before, we would not have stayed here, as we needed Wifi, and it was very warm that week, so sleeping without AC was difficult. When we checked in, we only had one towel in the bathroom, and we had to ask for a second one. When we used the shower, our bathroom foor flooded, so we had to use the two towels to prevent water from entering the room. Housekeeping came to clean it up, and brought us 1 new towel. When we asked for a second one, we were told we had already received 3 that day, so they would not give us an extra one. (we used the first two for the floor, wo we had to share one towel for the rest of the day...) The sheets on the bed were dirty, and the pillows were stained. With a bit more effort, the hotel would be great, as they offer a good price, in a good location. I understand the situation in Beirut is bad at the moment, but they choose to remain open, they should at least have electricity for the guests.

I have stayed at Caramel Boutique may times over the past 6 years. The rooms are comfortable and the locations is great. On weekends the surrounding bars can be loud until 3am, however, this time there was not much activity due to the current situation.

The staff is friendly. Great location. I could enjoy staying here.

My friend's room smelled of tobacco and mine like sewage. The bathrooms are with frosted glass so not much of privacy if you're sharing with a friend or colleague. Nice area in Hamra, but I've stayed in better hotels in the same area that are cheaper

My favorite hotel in beirut. Perfect for solo travelers and couples

rooms should be better maintained. They should solve the issue of the humidity odour in the rooms.

Been there for 2 nights for job trip. Room 301. Humid room with very horrible smell of smoke and mold. Lights in the room sometimes didn’t work. Worst WiFi connection ever seen. Noisy minibar in the room. Room was not properly cleaned and the bathroom had some rusted tools. Breakfast was the only positive thing even if you can choose only between continental or local breakfast menu. Also the bar/restaurant downstairs is a complete disaster: even if empty you wait 5/10 mins to get your drink, they also forgot to bring it to me once, and finally I got also a wrong bill. I travel the world for my job and I’ve been in many weird and not comfortable hotels,but this is in the top 3 worst hotel in my life. I am very surprised about the reviews of other guests.

The wifi was unusable. This made my stay very inconvenient. The curtains did not block out the sunlight. The bathroom flooded every time I took a shower. The rooms are somewhat clean, and look close to the pictures. The location is good. Not recommended at all for the price, considering the other options in Hamra.

Chickes modernes und geschmackvolles Hotel in mitten von Hamra in einer berühmten Gasse, wo viele Bars und lebendiges Nachtleben gibt