Was a great time!

Beautiful place although the free breakfast was a little underwhelming and had small portions. Staff is nice, place is kept clean :)

It was nice place to stay staff was really nice and helpful also they where kind to tell us about when asking information.

Very nice and friendly staff and the hotel is right on the beach and close to a lot of restaurants, convenience stores and night life

My friend and I had a wonderful stay at Dos Ceibas! Staff were very friendly and helpful, and we felt welcomed! The food from the restaurant was so good and we ate there maybe half of our stay. You can tell the property is a bit older, however the upkeep has been pretty decent! It was great having easy access to the beautiful beach too, a must when in Tulum. We definitely would stay here again, and I’ve already told friends and family this is a good place.

The staff were all very friendly and polite. Very relaxing stay overall

Falta luz en la habitación y algo de mantenimiento en general, el lugar es hermoso.

I will first start with they left me stranded at the airport when I made arrangements for their shuttle service. I landed at 3:45 and didn’t get to hotel til just after 6. When I arrived, there was no one to check me in. I waited another 20 minutes for someone to get me into a room. I paid for a superior room, and it was not what I received. I was told that the pictures shown on Expedia are different from what you actually receive. He said it has been an issue, but they haven’t done anything about it. So there is that. The rooms were clean. There was no hot water my entire stay. Not even a tad bit Luke warm. I left on day 6 of 7 because I was just over it at that point. No complaints on the food. It was okay. Not the best or worth talking about, just ordinary. Be sure put a towel on a beach chair early in the morning because the people not staying there but using their amenities will take every single chair. They will put a towel on a chair then leave for several hours. I booked a scooter through the guy at the front desk. He said it will be there by 10am. I was at the front at 9:55. For over an hour I was told it will be here in 5 minutes. When 10 more minutes went by, they would just say 5 minutes. That got old and very irritating. The people who work there are nice but that is about it. Most of the time you can’t find anyone at the reception area. I would absolutely encourage you to keep looking for a different place to stay. They really don’t have it together there.

Frukosten var enkel, inget man fick välja utan det som ingick var det du fick, ej buffé

Nice place to stay, enjoyed it. Staff is friendly

Todo estuvo perfecto

Wonderful stay; beautiful beach and amazing staff

Dirty, cockroaches and much more. Stayed here 2 years ago was excellent. But after this year won’t come back

Great beach and staff

Service was excellent.

The property is located right in the heart of Tulum’s vibrant party hub, which is perfect if you’re looking to be in the middle of the action. One downside: the water on the property is salty, and the shower pressure is quite low—just a trickle, really. That’s the only issue I had during my stay. On the bright side, the staff were fantastic, and the beach access was unbeatable. I had breakfast here on two mornings, and it was absolutely delicious. The chef clearly knows what they’re doing! If you’re staying here, you MUST try their breakfast—it’s a standout.

L'endroit est absolument féerique. Le personnel est super accueillant et bienveillant. Tout était propre. Les 2 points négatifs sont: l'absence de climatisation et la plage inaccessible à cause de la trop grande quantité d'algues

Be aware that there is no air conditioning and the rooms are extremely hot other than that inconvenience, the facility is great!

This was our second time in Tulum in a span of 3 weeks. Our first stay was much better at a nicer property...but we chose this property for our second stay (this time with children) based on the photos on the site, especially showing the bed on the upstairs of the bungalow, so we would have a place to hang out after putting the kids to bed. The entire "upstairs" of the bungalow was empty, so it was a complete wasted space. The shower and bathroom are so incredibly dirty, my skin crawls just thinking about it. We stayed for one night (of a nine night reservation), and packed up and left. We found a much cleaner hotel and enjoyed our vacation much more. Don't waste your money! It's SO hot (I expected that in the daytime, but even at night, it's very uncomfortable) without air conditioning. We thought it would be an adventure, but the filth was just too much for us. I wish I could say that they had been kind and attempted to resolve anything for us, but the staff was rude and unaccommodating (both during our one night stay, and after). I even waited over a month to post this review, hoping for a peaceful resolution, but instead, I will post my honest review so hopefully others will be informed about the conditions of the property and the unacceptable attitude of the staff. I will definitely spend my money elsewhere in the future!

Francisco at the restaurant was amazing! Friendly and attentive all the time