The property was beautiful and very clean, and most of the staff were wonderful and welcoming. Upon arrival, there was some initial confusion as my reservation did not appear in the system, even though I had a confirmed booking through Orbitz. While this was eventually resolved, it made the check-in experience a bit stressful. The staff at the gate were not very friendly, and I found myself a little lost due to the minimal signage (which I actually appreciate aesthetically). However, there was no anticipatory service—no one stopped to ask if we needed help or directions. I would also suggest the use of earpieces so guests are not exposed to ongoing radio communications. That said, the rest of the experience was excellent. The rooms were extremely clean, the majority of the staff were fantastic, and I absolutely loved the property dogs. Thank you as well for providing Tesla chargers—a great and appreciated touch. Overall, it’s a beautiful property, and we will definitely be back.

todo bien

Was able to do early check in

Great place. Restaurant on site was very good as well. The only thing is there is only 1 jacuzzi & the pool was not always clean.

Everyone was very nice and helpful.

Great!!!

It’s a beautiful hotel that has so much to offer whether you are visiting with or without kids. The pool could be kept clean a little better but overall it’s an awesome experience

EXCELENTES INSTALACIONES, EL DESAYUNO RIQUISIMO, MUY RELAJANTE

It is a beautiful and nice place,, they improved a lot all the property

Entre Vinedos was a very nice hotel, lovely atmosphere. Loved everything it had to offer, unfortunately the Spa and wine tasting was not available on Tues and Wed. The days I was there. The food at Fuego and service was excellent. The front desk and security were very helpful and friendly. My dissatisfaction was my room especially the towels they were in bad condition. What was supposed to be white towels were a black tint from not properly washed or just old towels. I had to request hand and wash clothes since I did not have any and hand soap. We were out of regular coffee pods as well. It just appeared that the room had not been thoroughly checked for guests. Our room included a closet and 2 drawers however, was not able to get to the drawers because the bathroom door that was a slider blocked the access to the drawers. Clearly a installation mishap. Our TV had limited access. A couple of the staff tried fixing it but was unable. My room was on the opposite side and had a separate smaller pool for guests on that end of the hotel. I did report to the front desk how dirty the pool was. He assured me it gets cleaned every day with chlorine. Unfortunately there were big family gatherings in the pool the 2 days there so we never got the chance to use it and besides it did not look clean. Our last night there the big gathering was loud until midnight. I wasn’t sure if they had quiet hours so I just put up with it. My suggestion would be to enforce quiet hours.

Unimpressed, service was subpar.

See above.

Ok

Love it

Excelente

La atención del personal excelente todo muy bien pero ala habitación le hace falta mucho mantenimiento!

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Es un lugar muy bonito limpio y tranquilo me gusto su diseño lo recomiendo ya sea para disfrutar en pareja o familia el personal muy amables y su gastronomia muy rica!!! Solo que de cortesía deberian dejar unas botellas de agua sin costo adicional!!!

The property is very lovely but the check in procedure was not pleasant

Fuimos en familia y nos la pasamos muy bien, tiene muy bonitas vistas a los viñedos, lo único desagradable fue que los muebles del patio de la habitación estaban sucios