Exceptional hotel, great to stay, great meal and great front desk service. Staff are very friendly and eager to assist. Will return to stay for sure!

客間夠大，温泉不是太大，食物都合格以上

- staffs are friendly - breakfast is nice, dinner is average

位置非常方便，服務人員親切專業，唯一缺點餐食份量太少

We had such a wonderful stay! Justine and Mona were incredible hosts – they carefully explained everything to us in detail and even taught us about the food and onsen etiquette. Their kindness and attention made us feel so welcome. We have honestly never experienced such a high level of service before, not only from Justine and Mona but from the entire staff. It was beyond what we are used to, and it made our stay both relaxing and peaceful. The rooms were amazing, giving us a true sense of the onsen setting. The outdoor bathtub was a highlight – absolutely perfect for unwinding. We didn’t feel quite ready to try the public onsen this time, but maybe next time we will! The food was another unforgettable part of our stay. We were surprised by the generous portions for both breakfast and dinner, as in Denmark we are more used to smaller servings. We hope it wasn’t rude of us not to finish everything, but we truly appreciated the experience. We tried many things we would never have thought of otherwise, and especially loved the black sesame tiramisu. The ceramic ware was beautiful, and the presentation of each dish was exquisite. All in all, this was a truly special experience, and we are deeply grateful to Justine, Mona, and the whole team for making it so memorable.

設施、用品優質，員工有禮貌。 餐點方面，有些華而不實的感覺，晚餐擺盤華麗，但味道一般....至於退房時間為1200則確實值得一讚！

Did operate some classes but need to line up at 3:00pm to register. Each slot only has few spots. That isn’t convenient about it. As customer did email to register ahead of time and isn’t allow customer to pre book. But the reception is super helpful when I had some issue.

Ryokan’s kaiseki dinner was finely executed and delicious. Ryokan has a “lion “ dance show in evening for guests, a bonus. Room size was smaller than we expected but adequate. Location was okay as apart from some stores around the square, there was nothing else around the area.

What a wonderful experience. Friendly staff. Incredible food. Beautiful rooms. One of our first steps- we felt very pampered and will return for sure!

Amazing

加賀界星野整體服務很滿意, 酒店提供幾種興趣班可以供住客參加，晚餐後酒店還有獅子舞表演. 酒店房間大, 設計優雅, 室內有露天風呂, 朝食夕食非常出色.

服務佳、餐食享用的過程很享受，房間舒適，在飯店各處都有充滿巧思的佈置，在溫泉區的中心，離古浴場超近。只是公共區域稍微小一點，公共區域的洗手間只有一處，稍嫌不足。

星野界品牌的溫泉旅館服務真的沒話說，員工很有禮貌，我自駕遊在大門卸下行李之後，員工不是指示了停車場方向便了事，而是在車前小跑步經一段路引導進入泊位，酒店氛圍寧靜，房間隔音良好，露台可遠觀周遭溫泉區景觀，房間日式風格榻榻米，但配置了床，並且有個空間十足的生活區，－樓溫泉大浴場到凌晨一點，一泊二食日式料理早晚餐都很精緻美味，座位全部半開放式私人房間，餐廳員工很努力用英文解釋每道菜式的材料和烹製方法，住了兩個晚上，感到無比舒適。

Check in is horrifying took 50mins and whole bunch of headless chicken receptionist to do simple check in. It’s the most unorganized hotel ever

The hotel is cozy

Provide very good service. Enjoy great breakfast and dinner.

The room is traditional with comfortable bed and sofa . The view is good and hotspring is excellent . I strongly recommend for anyone enjoy Japan hot spring should be in there !

Excellent service and well thought for users~ Tidy room and very comfortable beds.

整體所有都好好，包括用餐，房間整潔，酒店設施！如果下次去日本旅行，都一定再會考盧入住星野集團其下的酒店。

This Hoshino property is not up to Hoshinoya standard. Very crowded with lots of family and kids. Room is average considering the premium price. Food is average also. Overall poor value for money.