객실베란다문에 모기망이 설치되어있지않아 밤에 문을 열수가없었음.자연속이니 벌레가많은건 어쩔수없지만 다른숙소는 모기등 않오게 친환경적으로 신경쓰는 호텔이있으니 호시노야도 신경써줬으면한다.전화를해도 연결이안된다.식사는 맛있었음.

The room was absolutely beautiful, the private bath was so lovely in the cold night air. The staff were all so friendly and attentive, it really felt like they had thought of everything! We would definitely stay here again The only downside is that when arriving, the driveway/road up to the hotel is completely gravel so it was very hard to get our suitcase to the hotel. We ended up getting a taxi back to the train station at the end of our stay and that was much easier. Strongly recommend not walking to the hotel from the train station if you have a big suitcase like we did

Staff and food quality both are good

由接待, reception,客房及酒店都給予人舒適親切感.唯獨美中不足是早餐後想要一杯咖啡,服務員說沒有,要到大堂自取,如此級數的酒店實在有點失望！

客房整潔，

Great staff and food but there was an issue with pipes making noises in the evening and night so it was difficult to sleep and relax.

Outstanding, beautiful resort to relax and unwind. This place is perfection. I had the room with a private bath that overlooked the garden. So beautiful and serene. The curated kaiseki meal and breakfast were incredibly delicious. Highly recommend this resort, will be back again!

This retreat in the village was tranquil and restorative. The traditional japanese room with private onsen bath was the perfect complement to arriving from Tokyo and restorative after a day of rafting and canyooning (shout out to NOAC). The half board option was a great addition. Breakfast and dinner menus were exciting, sophisticated and simoky delicious. The staff are attentive to detail, accomodating and very polite. Thanks for the wonderful stay.

Excellent servuce

What a lovely break from the busy day to day of Tokyo. We did this resort on a quick trip from Tokyo and the onsen and food were amazing.

A hidden gem.

The room is very nice. Quiet, spacious and clean. The package included dinner and breakfast both are delicious. Outdoor Onsen is the best.

It was an amazing experience—everything was absolutely perfect! I had a fantastic time celebrating my birthday there and truly enjoyed every moment.

Everything was great except for a few issues: 1. The front door was hard to find. We had to walk about five minutes on an unpaved road to reach the "entrance," where we then had to take a lift to the reception. 2. The dinner and breakfast were decent, but for a rate of $620 per night for two people, we expected better quality. 3. The nightly rate on Expedia was listed for one person, even though we entered two guests for one room. This was misleading, and had we known, we might have reconsidered booking the resort.

很星野 我和先生穿他們的外套出現過敏症狀，沒穿就沒狀況，我們是不想說衣服不乾淨，但好像就是這樣 食物好吃，很有創意，2天的食物都不一樣 旅館環境也很優美作人員服務很好，感覺賓至如歸 只是鬼怒川本身沒甚麼好玩，住2天只能待在飯店吃飯，泡湯，還好最後一天晚上去湯西川溫看雪祭點燈，ㄧ切的不虛此行了

Very spacious room. Perfect, quiet location. Hospitable staff and great food. Onsen is awesome.

I actually don't know how to review such hotel. I think their service are excellent, but does'nt seem to care exactly what customers want. Very friendly and try to provide service, but they lack of communication skills with foreign languages and not able to adapt to customer's requests. Everything looks very good but don't think it's worth the money paid. Also, to access to the hotel is a big problem concerning you are carring a lot of luggages under late night bad weather condition.

The property offered a welcome respite from the hustle of Tokyo. Getting there is easier via express train but not necessary. You don’t need to bring a lot with you because they provide extremely comfortable clothes, slippers, and even socks while you’re on the property. Same with toiletries. They have everything you could possibly need. Excursions are wonderful but not necessary if you’re going there to relax. The food is beautiful and nutritious. There are limited snacks and drinks available if you need anything between the planned meals. If you do decide to do excursions, plan for the later dinner as getting around Nikko takes time. I suggest taking a taxi to and from the property if you have bags. But the walk to the train station from the hotel is downhill and easy—about 20 minutes. The staff is wonderful and friendly and is so very kind. They make effort to speak English but everyone mostly speaks Japanese. We visited during New Year and they had lovely celebration meals and decor to commemorate the occasion. It even snowed during our stay and the property somehow became even more beautiful. It was snowing when I went to the onsen and it was unreal. I highly recommend staying here. I would just book well in advance to ensure the time of year you would like to be there. I imagine that Fall is also a beautiful time of year to visit.

非常棒

Beautiful resort and delicious kaiseki dinner.