Hotel room was not ready when I tried to check in after 2:00pm despite check in was available from 2:00pm. I was told to wait one more hour but room was not ready even one hour later. It was not an expected level of a 5 start hotel. One of worst reception service ever.

New and very beautyful hotel. Also in the perfect location for tour

Great location, a little extravagant, but fun.

Great location Excellent views

Hôtel is maintained in good condition. Service is good. Housekeeping Lily has been very responsive and helpful.

Wonderful stay. 15 minutes walk from the Bund. We got an upgrade - best hotelroom we ever had. Very spacious and luxurious.

Wonderful experience

Wir haben die Abende auf dem Balkon mit Blick auf Pudong genossen. Die Zimmer sind sehr ruhig und bequem.

Súper buena ubicación

Muy buena ubicación

I am picky on all areas but this hotel thought thru most areas and very satisfying on my stay!!

Nice room,friendly staff, good area

I would highly recommend anyone the beautiful Bellagio it was gorgeous.

Booked three rooms for five nights. The location is impeccable and free parking is a big plus. The Chinese staff are very nice and friendly. However the foreign staff are not. The young white lady in the lobby is kind of arrogant and does not greet guests at all (at least not to Chinese guests). Secondly, one of the rooms (1036) has pretty bad smoking odor and we had to move the kids to other rooms that are pretty far away from the elevator.

Check in was very fast My room was 1037 Big and clean Fast internet Breakfast: Simple but very good. Shrimp and pork dumplings were to die for. I ate 10 of them. All hotel staff was very nice. They called a taxi right away when I needed one. No laundry facilities but the front office was able to locate one for me This hotel is next to the river with great night views of the Oriental Pearl Tower. I had a facial at the Spa. The lady that helped me was very nice.

Nil

Attentive, efficient and professional service — from Front desk, concierge, room service, lobby lounge, guest service, and last but not the least, housekeeping… the hotel is very well managed and makes us feel welcomed. Location is convenient right on Suzhou River, beautiful small parks and only 10 minutes walk to the Bund. 靜中帶旺. It’s our fifth stay and we look forward to our next visit.

Attentive, efficient and professional service — from Front desk, concierge, room service, lobby lounge, guest service, doorman, and last but not the least, housekeeping… the hotel is very well managed and makes us feel welcomed. Location is convenient right on Suzhou River, beautiful small parks and only 10 minutes walk to the Bund. 靜中帶旺. It’s our fifth stay and we look forward to our next visit.

perfect！

Nice service. comfortable space.