Hotel room was not ready when I tried to check in after 2:00pm despite check in was available from 2:00pm. I was told to wait one more hour but room was not ready even one hour later. It was not an expected level of a 5 start hotel. One of worst reception service ever.

New and very beautyful hotel. Also in the perfect location for tour

房間清潔乾淨，大和豪華 River room view非常靚

True luxurious experience. Great service, clean room, great decor and amenities.

very good hotel

部屋は広々、ベットも、バスルームも、ミニバーも全てとても良かった！テラスは素敵！景色も素晴らしい👍良い心地でした。朝ご飯も豊富、美味しかったです！ロケーションも最高！

Schöne, große Zimmer mit ansprechendem Luxus Design.

Room size is huge, service and room cleaning is excellent all staff are very hardworking gym is small and the strength is its location and the pool wifi needs to be improved

Great location, a little extravagant, but fun.

Great location Excellent views

Hôtel is maintained in good condition. Service is good. Housekeeping Lily has been very responsive and helpful.

Wonderful stay. 15 minutes walk from the Bund. We got an upgrade - best hotelroom we ever had. Very spacious and luxurious.

Wonderful experience

Wir haben die Abende auf dem Balkon mit Blick auf Pudong genossen. Die Zimmer sind sehr ruhig und bequem.

Súper buena ubicación

Muy buena ubicación

I am picky on all areas but this hotel thought thru most areas and very satisfying on my stay!!

Nice room,friendly staff, good area

I would highly recommend anyone the beautiful Bellagio it was gorgeous.

Booked three rooms for five nights. The location is impeccable and free parking is a big plus. The Chinese staff are very nice and friendly. However the foreign staff are not. The young white lady in the lobby is kind of arrogant and does not greet guests at all (at least not to Chinese guests). Secondly, one of the rooms (1036) has pretty bad smoking odor and we had to move the kids to other rooms that are pretty far away from the elevator.