DO NOT STAY at this property. Service is worst. Rooms were dirty. There are many good hotels near the fall and I recommend to book those.

there was no exhaust fan in the bathroom made the floor so dirty. i asked for room service they just did bathroom cleaning beding was not even touched nothing else is done in the name of room service.. it was pathetic experience

The rooms had a pungent smell . The property is dated and the bathroom toilet seat is unstable.

Failed to notify of construction at hotel, poor cleanliness of room.

I was disappointed with my stay. The exhaust fan in the bathroom wasn’t working, which caused the floor to stay damp and slippery—posing a safety risk. Despite multiple requests, the body wash bottle was never refilled. Overall, the bathroom conditions made the stay uncomfortable and below expectations.

Perfecto

Staff was friendly. Place looked industrial in location and exterior. Exposed pillars. Crap in the corners (dust, bugs) in public areas. Expensive food. Sweaty eggs. No diet Pepsi. Slow or broken ice machines. No fan. Could not access open pool without staff. Limited fitness room without wipes or a fan. Out of lots of breakfast items. Felt like a cheap motel with a shiney expensive food counter. Hard bed. Depressing. But nice people working in a crappy hotel. You shouldn't feel bad for the staff -;but I did. All guests looked like "we have made a mistake".

The ice machine was broken the entire week we stayed. The staff told us it was going to be fixed which it never was. The main parking area got closed off for painting I believe so everyone had to park across the street with no cross walk. The parking lot maintenance never happened though while we were there. I have stayed at many Marriott properties in different states, and this one was by far the worst and is in need of updates. Some of the staff was very helpful but I think some things were just out of their control. The hotel was also the furthest from the Falls, so we still had to drive everywhere.

This was adequate for my purposes. I only stayed for one night but the staff was helpful and welcoming.

The check-in staffs were very accommodating despite error in reservation through Expedia.

Nice place to stay. Everything was clean and staff was very nice and helpful. Would stay here again.

This hotel was located slightly outside of the Niagara Falls Park and away from most restaurants. A car was essential to visiting the park. We arrived early and checked our bags. Unfortunately, one bag contained a CPAP machine and the bag leaked most of our bags. According to my aunt, she had informed the staff to take care with this bag. With that said, I found the staff was generally kind and welcoming. An additional staff member may be helpful. The hotel appeared dingy in some spots with general wear and tear. The historical pictures were a good decor touch. Hopefully, the hotel will replace the drapes and carpet. The suite was not anything special. The pull out bed was flimsy. The room was missing a trash can and did not have reliable wifi. Due to security, a staff member had to let guest into the pool. Two members of our party had the chicken wings. I am told they were burnt and missed dipping sauce. I'm not sure if I could recommend this hotel.

My girlfriend and I were traveling back to the Boston area with a new bike. We needed either space in our room to store bike or we were offered office storage, and we were kindly given a bigger room to accommodate space needed. The fitness area was very clean, there wasnt much to it but it did have free weights and an adjustable bench. I did bring my TRX, although there wasnt a pullup bar or an overhead anchor for it. There was also a pool that was also very clean, but I didnt use it. The bed and pillows were very comfortable and our stay was quiet. Would reccomend!

There are bugs on bedsheet

Informative, willing to help, and kind welcome.

Rude staff. Nobody around. No coffee in lobby in am.

Location and Hospitality

The quality at the location was way below what I expect from a Marriott. Terrible tv reception and location was not very clean. Advertised soundproof rooms. But that was clearly untrue. It was very noisy. Slamming doors and kids running through the halls late at night. .

Very clean rooms and polite staff. My only complaint about this place was that they need to consider adding a complimentary breakfast and coffee. They do advertise that breakfast is not free but that there is an onsite "restaurant". This is not entirely true however as it is a glorified Starbucks that had only 1 person working in the front both mornings we were there. The line for a cup of coffee in the morning was insane. Also, the coffee shop is closed after breakfast until dinner at 5 so if you think you'll be able to get a cup of afternoon coffee, you would be wrong as they don't even have complimentary coffee or hot water or anything available. I feel like this is generally pretty standard for most hotels so this was quite disappointing.

This property was clean, quiet and updated. We were able to walk to all the US Niagara Falls park activities and to restaurants.