No complaints

Hotel is quite dated now, mostly used by people travelling from Heathrow. Limited dining options.

No complaints room was nice food excellent staff very helpful and make you feel welcome

Good service and nice rooms, however, it needs to be renewed.

Great pool and gym in the next door leisure centre. Nice ambience in the conservatory looking out over the Thames. Staff all lovely.

Great event

Lovely hotel, great room, clean and quiet. Excellent facilities would definitely stay here again.

Good area

First time at the Lensbury and i will be returning. Amazing hotel, has everything you could want, hotel grounds and facilities are amazing. Breakfast A+ room was massive and bar lounge area you could sit for hours. Hotel staff friendly and helpful , it’s a gem 30 mins away from central London

Love Lensbury a home from home. Love its always clean although some parts of rooms are needing a little refurb. Will return regardless

Stayed here many times, asked if they had any rooms to upgrade to on arrival. The man on reception said they didn't. When I checked on their website, they had plenty. Don't like being lied too...

When you book you arw under the impression you are staying in a historic building with amendaties all in one place. But our room was in an outside building on the grounds which could have been an average rated premier inn. The spa was in main building , the pool and gym in another building. it wasnt like being in a hotel but like being in a cheap hotel near a sports centre. clearly used more by the locals for the sports facilities than the hotel guests. The restuarant food was nothing special, bed was hard and showers had mould. I wouldnt stay again.

Awesome hotel in a lovely setting with all the facilities you could need.

Hotel is nice from exterior with free parking, stayed in a standard double room which cost £207 for 1 night and this was with a discount. Room was very small- especially the bathroom. Very basic amenities in the room/bathroom. Bed sheets had holes in. Cleanliness level was good from what I saw, included use of the pool/sauna/steam room. However I do not feel the room was worth the price we paid at all. I would say it’s more £150-160 per night instead of the £200+ we paid. They do have larger rooms for an additional fee which would be better but I do thing the entry level rooms need re-pricing. Would have been improved with more toiletries included in the room, the showers need upgrading as I’m 5ft4 and slim and it was a squeeze. As well as bed sheets replacing due to holes. Surrounding area is nice with lots of restaurants/pubs/green spaces.

The rooms are tired need a refresh other than that a great place with good facilities

Great

the hotel is in a fabulous location but is showing signs of age. Many of the seats in the restaurant and bar area are worn and scruffy and the first room we were allocated was very scruffy with the bed base tatty and torn. The second room was much nicer in the Ascot building which is clearly newer but not linked to the main building so in wet weather you would get wet going to the restaurant.

Everything was perfect. I was stuck in London due to a flight cancellation- this resort was reasonably priced and the staff was over the top friendly and warm. Towel warmer was such a plus. Room was a bit noisy due to other guests, seems there was a large group with young people late at night going from room to room and making noise. A bit of an inconvenience since I had to wake up and depart by 4:30am. The restaurant was accommodating and I had a lovely meal after a very long day.

Room was clean but basic had a problem with tv. Maintenance came he was great and resolved the problem in 5 minutes, tripped breaker Front desk staff were aloof not warm and friendly Hotel is in a picture perfect location with plenty of restaurant options would stay here again just for the location

The room was quite dated consisting the prestige of the hotel. Everything was clean enough. Staff were very friendly