Room was much smaller than expected. Stable bar was very quiet, more like a coffee shop on the Friday night. We booked the lakeside hut, which I thought was secluded, & we told to turn music down at 11pm on a Friday when using the small radio provided & told by reception it was after midnight. I believe this was the neighbours complaining as it appears perhaps the room has been split in to two properties with 1 extremely thin wall. We could hear them turn their light switch on in the morning. The receptionist was lovely checking in & super helpful, but the receptionist on Saturday was rude & aggressive & basically called me a liar & saying that the phone call I had with her 10 minutes before ‘those words never came out of my mouth’ which they did. I was very upset & also extremely shocked as we are used to staying in 5 star hotels all over the world & I’ve never been spoken to like this before by a receptionist, total disrespect & awful customer service. The service in the restaurants was very slow & most of the staff seemed like they didn’t care. It’s an absolutely beautiful place but the staff need customer service training. This is really not how I expect to be treated when staying at, what we expected to be a high end retreat. It was our 1 year wedding anniversary & we felt really disappointed. We’d love to comeback but the way I was the felt like I was a school child being spoken down to. Really disappointing. The beautiful scenery was amazing however.

100%

Clean room - have stayed here a lot of times

Good welcome and fast check in.

Really lovely location, great service and beautiful room. Well selected amenities too! One issue - our shower screamed when it turned on and wouldn’t stop. Probably an airlock. No quarms however. Great breakfast

The apartment, restaurant, staff, location and free EV charging were all amazing. Unfortunately however, our family room was directly next to the events hall which had events running until late at night. Very music was incredibly loud and kept our children uo. unfortunately had to ask drunken partygoers to not scream and shout outside our door at 2am. As the hotel was fairly quiet I would have hoped they'd move us to a different location. If we had a different room this would have been a perfect getaway.

We loved it

Great room ! just a shame we couldn’t use the large patio area because the lights wasn’t working .

Hotel was lovely, food was amazing will definitely be back!

Lovely room and high quality from the tea & coffee through too the toiletries & breakfast. Our daughter also loved the light trail

Staff very good and meal great but layout of the site was confusing. It was across between a winter wonderland and centre parcs. Probably nicer in the summer.

Excellent Standard throughout Tewinbury Farm. Lovely grounds. Immaculate Bedroom with highest quality

H

Great Menu for dinner

The room could be improved better soaps / shampoo etc and a nice smelling room would be nice ! could be better! Also slippers would be good after coming in from the hot tub! An earlier check in would be better! The staff in reception were so kind and in the granary kitchen very nice couldn’t ask for better in the granary kitchen fantastic! Very good service staff were fabulous!

Rude, unhelpful reception staff. IKEA plastic room.

Stayed in the little huts at the top of the hill. Really well kitted out. Underfloor heating so the cabin warmed up fast. Would be good if you had dogs because you can just let them straight out. Evening meal was really nice. Could have eaten everything off the menu. Staff were really friendly and helpful. Didn't use the gym but it has enough for you do do a work out and get a sweat on. Would stay here again.

Title: A Relaxing Break with Exceptional Staff We had a truly lovely and relaxing stay at Tewinbury Farm. From the moment we arrived, the atmosphere was welcoming and calm—perfect for unwinding. The staff were exceptional throughout. Reception were genuinely helpful, and the bar and restaurant teams carried themselves with confidence and warmth. The rooms were beautifully maintained and cleaned to a very high standard, which made a real difference to our comfort. We appreciated the variety of food options and the thoughtful layout of the property—family-friendly, yet with quiet corners for those seeking peace. It’s a rare balance, and Tewinbury gets it right. Two team members who really stood out were Rob, whose professionalism was matched by his warmth, and Milky, a kind and happy presence who brought genuine joy to our experience. Thank you to the whole team for making our stay so restorative. We’ll be back. ---

Amazing. Couldn't find a room in stevenage anywhere so booked a cabin here, jumped in a 20 minute uber and had a lovely night in a cute little cabin. Ace. Top quality...you know it's good when they have those metal tea bags :-) Lovely breaky. Coming back with my wife.

All very good for a business trip